iPhone 11 Pro Camera Lens Cracking

That article means nothing. Apple has NOT changed this in their online warranty pages and this article was from long ago. There's an old saying. Just because someone posts something, doesn't make it true. And, don't believe everything you read.

From the scratch on the lens aluminium ring and the glass failure mode implies an impact. it seems this phone was either dropped or smashed against a hard surface. Metal does not scratch by itself...

This is a case of accidental damage, there cannot be any doubts about it.

Was there anything glued on the phone camera system and lenses ? Either the phone picture is of bad quality or something was stuck on there, removed and the phone perhaps excessively rubbed. Something seems to have happened.

Yes, the article is from long time ago and it is not an Apple document either hence nothing formal.

Anyway, after buying AppleCare+ I completed a survey and raised my concerns. Given our world of increased globalisation, these concerns may or may not be taken into consideration...

Many people have referenced similar articles, but they have been proven to be false. Until Apple officially changes their written warranties, what is posted by Apple officially, is the official word. I personally ALWAYS recommend people buy their iPhone in the country they live and will use the device as the best, safest and most reliable way to get warranty support.

Yes, the article is from long time ago and it is not an Apple document either hence nothing formal.

Anyway, after buying AppleCare+ I completed a survey and raised my concerns. Given our world of increased globalisation, these concerns may or may not be taken into consideration...

My phone did not hit or drop any impact. If you can see in the picture it has no damage in the metal rings and the glass frame. My phone is just dusty. The problem is in the reflection that has hapened in the camera lens that might be I received my phone with the lens coating already torn off. My concern also is I received the product with the camera lens having that problem and trusting the Apple Salesman that it is just dust. Not knowing that it is a serious problem like camera lens coating. My problem is I am no longer in Japan and I am now in my Home country. In this I have no more option to bring back to the original store that I got the phone and my only option is if My Apple Service Center here in my home country will consider this as a factory deffect.

So the best to do is to bring it back rapidly to your home country Apple Store / Service Center. People often hang themselves by speaking too much, therefore I suggest that you dont say were you bought it unless they specifically ask you.

Hi all! Just walked out of apple store in Kawasaki, Japan and here is the resolution for me. In order to fix this issue, the only way is to pay 43,500 Japanese yen (excl. tax) (approx. $420) and swap iPhone for a new one. The glass is part of the whole body and it can only be replaced by new iPhone. I was also told that if it was camera lens itself, somehow, without breaking the glass, replacing the camera can be done without swapping to new iPhone. This is ridiculous!!! I am not doing it for a phone which I purchase1.5 month ago.

I have seen some people here who purchased iPhone In Japan. For them, this might be useful.

is there anything you can suggest? How you guys solved this problem?

I am thinking to use it as it is for now, and later come for a swap, when I have money to do so, if there won’t be other way to deal with it.

If you intend to get a replacement phone then meantime you may buy one of the sticky lens covers to put on top so that dust does not get into the camera focusing system.

This is up to you but cracked lenses covers can be replaced without replacing the camera or the whole phone. You just have to use some small tools including tweezers and a heat gun or hair dryer similarly to what people use to unstick phones screens. Remove the cracked lens cover, clean off all tape / glue material. Ensure all dust and glass fragments are removed. Then stick the appropriate lens cover.

You can search the internet for the sapphire crystal lenses covers. Some are sold as a kit including tools.

https://www.aliexpress.com/i/32908451777.html

This may invalidate the warranty though...

This same thing happened to me after a week. Owned a new iPhone very year or two since the iPhone 4. Never even cracked a screen. Literal First week of owning the 11 pro max the camera lens shatters. I have no idea how it even happened...

Same, 11 pro never dropped and in rubber case from day one, one camera lent hase a hairline crack all accross and shatters where the glass meet the chrome ring. Went at Genius bar thay said they can’t fix it and can’t exchange it couse they can’t determine how that happened, my only option would be to spend 500 something dollars for a refurbished phone that potentially would have the same defect anytime soon! very disappointing!

it is absurd that if that breaks that easy, there is not offered an easy fix! I highly raccomand anybody not to buy an iphone 11 pro , based only on how I was treated at the Genius Bar. Basically they did not believed me and told me “ maybe you should wait that many other ppl complains about this same issue and than may be we can help you with this” meanwhile I spent 1100 dollars for a phone that take blurry pics!

Either pay £600 or otherwise, some replacement lens covers are available aftermarket over the internet. A good phone workshop can do the job with a heat gun / hair dryer to remove the shattered saphir crystal, clean up and replace it.

Hi,

Thought I didn't have this issue on my phone yet (I put a lens cover right away - it decreased the image quality a lot, but there's no other way to keep it safe), I noticed the damaged cameras right away at Apple Store before buying it, on the display models.

We all need to understand Apple has a HUGE repair market. I'd dare to tell they make more revenue fixing their own devices than selling it. Their devices are more and more fragile every year - MacBook Pro, iPhones, iPads.. It's part of their game now.

Best regards,