One two of our phones, both iPhone Xs, when IoS updated from 12.X to 13.1.3, there is no voicemail listed in "Voicemail." That is, when you click the green "phone" icon, then on the lower right, the "Voicemail" icon. The icon that is in row with "Favorites," "Recents," "Contacts," "Keypad," and "Voicemail."
If i dial voice mail they are there, how do i get it back? This is very inconvenient to say the list.
Thanks.
iPhone XS
Here are my two cents. Bottom line - I had this issue and it’s now resolved.
I’ve been with AT&T for over 20 years. Every iPhone I’ve had, back to the original iPhone in 2007, has been with AT&T.
In addition to the recent iOS 13.1.3 release, nobody has mentioned that AT&T issued a cellular update (to version 38.1) late last week.
Anyway, I called AT&T after my visual voicemail disappeared for the first time ever a few days ago, and standard remedies like Reset Network Settings did not help. AT&T rebuilt my mailbox. It turned out I had one saved message in the old mailbox, and the technician asked if it would be OK if I lost that, and I said that was in fact OK. It turned out the message actually re-appeared in the rebuilt mailbox. When rebuilding the mailbox, a new passcode is required. My old passcode was four digits, but now AT&T requires at least seven digits! I had a previous custom greeting. That was lost and I had to re-record it (or use the default greeting).
Anyway, this all occurred about 24 hours ago, and all is still working fine.
I didn't install any carrier updates either and I am having the same issue. I am beyond frustrated.
You missed the fact that AT&T VOICEMAIL HAS BEEN DOWN FOR THE PAST WEEK, AND PAST 3 WEEKS FOR SOME CUSTOMERS.
You really don't get it, do you? AT&T has and voicemail issues for weeks. It's a coincidence that this happened around the iOS 13 update.
I went to AT&T. They were unable to resolve why I wasn't receiving visual voicemail. They said that hopefully the issue would be corrected in the next iOS update.
Just because yours didn't, doesn't mean it has nothing to do with Apple. Quit spouting off information that is not helpful.
Sorry you have no clue what you're talking about.
if you ever owned a cell phone before an iphone, where do you think your voicemail came from?
According to AT&T, voice-mail storage is handled by a third part vendor. I'm sure they went with the highest bidder: a monkey with magnetic tape reels and Gilligan's Island coconut phones.
Thanks for the tip!
I did the same and everything is back to normal!
Tried it, and it worked for me too.
You're welcome. What happened is AT&T had a voicemail meltdown that coincided with the release of iOS 13, so it naturally looked like the problem was iOS 13. But it was really just coincidental.
I am in the UK and not on the AT&T network and also have this problem...
yep, I think you said this earlier in the thread. AT&T says it is an "on going issue and that their engineers are working on it". From Technical Support This call was made 10/23/2020 at 1304 central
Ios 13.1.3 update removed voicemail
