NAS Access in Catalina issues

Since upgrading to Catalina my access to NAS shares is problematic.


I have a QNAP NAS unit, with APFS and SMB (1/2/3) enabled.


I can see the NAS in finder under 'Locations' but when I click on the NAS I get 'connection failed'. Using 'Connect As' does nothing at all.


I manage to connect using 'Connect to server' with the command: afp://NASNAME(AFP)._afpovertcp._tcp.local


It asks me which 'share' I want to connect and all works well.


If I then go back through finder to the same share I get the same 'connection failed' issue, even though the mounted share shows on my Desktop.


Any ideas please?

Mac mini 2018 or later

Posted on Oct 28, 2019 4:06 AM

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Question marked as Top-ranking reply

Posted on Feb 5, 2020 11:53 PM

I was having this problem with Catalina and my Synology, and this article solved it for me.

https://www.techarp.com/software/macos-catalina-nas-failure/

The Cause Of The macOS Catalina NAS Connection Failure

From what we can tell, this issue is happening because Apple apparently dropped support for SMB1 and SMB 2.0 in macOS Catalina. With many NAS defaulting to SMB1 for compatibility reasons, users will immediately lose the ability to connect once they upgrade to macOS Catalina.

 

The Fix:

  1. Log into your NAS
  2. Go to Control Panel > File Services.
  3. Under the SMB section, click on Advanced Settings.
  4. In the Advanced Settings pop-up, you will find that the Maximum SMB protocol is probably set to SMB1.
  5. You need to set the Maximum SMB protocol to SMB3.
  6. Now, this is not necessary, but while you are here, you might as well just set the Minimum SMB protocol to SMB2 and Large MTU.
  7. Then click Apply at the bottom of the Advanced Settings pop-up to save the settings.

 

I did it and my Synology NAS access from Catalina has been rock solid for the last 48 hours!!!!

 

Similar questions

312 replies

Jul 19, 2020 3:08 PM in response to Fly_PetitPrince

Well, at least for me, it does not work, TM is still sending error when completing the check (1st TM is ok, but not the check...).

As per the node, it looks like so far I can access them, but usually the problem occurs after several days, and if TM is not solved, I am afraid that it will be the same with access to folders.


Let's cross finger and let's see...


Fly

Aug 11, 2020 1:06 PM in response to Fly_PetitPrince

@Remulus, @Fly_PetitPrince


OSX release 10.15.6 fixed the problems with connecting NAS-shares.

However the problems with TimeMachine remained: after an initial TM backup, the following incremental backup failed, with the famous message. This appeared to be a problem with Norton 360. It was necessary to complete uninstall Norton, to get TM working again. Norton is completely silent about this and no hint on a solution. Very disappointing for a lifetime Norton customer, like me.


And we also, explicitly or implicitly accused Apple for the TM problem, which now appeared to be false.

Anyway, end good, all good.


Cheers, Martin


So we h

Sep 23, 2020 12:05 AM in response to ecarlseen

Some positive feedback because for me the problem is fixed. Previously nothing worked and the NAS was basically not usable and Finder crashed every time I tried a connection. Also tried various workarounds from this forum but nothing was even close to stable.


Now with the latest upgrade from Catalina to version 10.15.6 and a QNAP TS-473 with firmware version QTS 4.4.3 onwards everything works like a charm. Like it did previously in Mojave.


I'm sad to hear others are still struggling.

Sep 23, 2020 12:51 AM in response to pyros77

For me it is working fine too.

The only problem I have is with Pages and Numbers. I can create a new document and save it to the network share. However, when I update the document I can't save it anymore (error "File can not be saved" or something). I used to have this problem last year, but it was solved to save as a single file. Alas this isn't working anymore. It make it impossible to work on a network share from Pages or Numbers.

All other programs I have (Word, Excel, Lightroom, PDF Expert, etc..) are working fine. So I assume it is a problem with Pages and Numbers itself.


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NAS Access in Catalina issues

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