Serious problems with Mac Pro amplified by upgrade to Catalina.

Hello all,


I am desperate and don't know what to do. Since my upgrade to Catalina my Mac has been freezing and crashing constantly numerous times per day. It sometimes freezes and nothing works requiring me to press the on/off button to shut it down and then press it again to re-start it. Some other times I walk away, its display goes into sleep mode according to the time I have set (1 or 2 minutes) and it then crashes and re-starts on its own - when I return to work on it again the screen displays a message it crashed and re-started.


I am running the latest version of Mac OS X including the latest upgrade that became available today. I have removed all software not compatible with Catalina and updated those who had Catalina-ready versions. This included:

  1. The removal of Adobe CS6 leaving only the latest version of Adobe's Creative Suite CC 2019,
  2. The removal of Microsoft Office for Mac 2011 followed by the purchase and installation of Microsoft Office for Mac 2019.


Is anyone else experiencing similar problems with Mac OS Catalina? Can anyone provide any advice as to what may be causing these issues? Is there a way to obtain reports that would show what is the cause of these problems?


Thank you in advance.



Posted on Oct 30, 2019 12:46 AM

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31 replies

Oct 30, 2019 11:44 AM in response to Grant Bennet-Alder

Grant Bennet-Alder,


Thank you for your help and reply.


I tried to post the report you requested but it wouldn't work using the additional text window below. I added the text and then pressed the button add text but, in addition to being extremely slow, it wouldn't do anything. I will try to add the text to a separate reply post.


Please let me know if I have done it right.


Thank you, again.



Oct 30, 2019 12:04 PM in response to Grant Bennet-Alder

Grant Bennet-Alder,


I can't do it. The additional text box doesn't work. It nearly freezes and becomes very slow in responding. After I add the text and press the button 'Add Text' nothing happens.


I also tried to add the text as a reply but received a message stating I had exceeded the 5,000 word limit.


Important note: I was only able to add text to the reply box using Firefox. Safari wouldn't even allow me to do it.


Thank you again for your help.

Oct 30, 2019 12:18 PM in response to DonH49

Smokerz,


I have the following connected:


  1. G-Technology G-Speed Shuttle XL 24 TB RAID Drive (Mode 0)
  2. OWC Mercury Elite 12 TB software-based RAID drive (Mode 0)
  3. OWC Mercury Elite 12 TB hardware-based RAID drive (Mode 0)
  4. OWC Mini 4 TB SSD Raid (Mode 0)
  5. LaCie 2Big 16TB External Drive
  6. Pioneer BDR-XS07S Slot Loading Portable BD/DVD/CD Blu-Ray Writer drive


New Software I have installed as a consequence of the upgrade to Mac OS Catalina:

  1. Microsoft Office for Mac 2019
  2. EndNote X9 Research and Bibliography software
  3. Roxio Toast 18 Titanium Media Suite and DVD/Blu-Ray burner app
  4. Extensis Suitcase Fusion v. 20.0.7 font management software
  5. Adobe's new Creative Cloud app
  6. Adobe's Creative Suite 2019 apps (Photoshop, InDesign, Illustrator, Lightroom, etc...)


I hope this helps and thank you again for your help.



Oct 30, 2019 12:29 PM in response to Grant Bennet-Alder

Just one important piece of information I wish to add:


I also own a MacBook Pro 17" (2010), a MacBook Pro 13" (Early 2015) and a Mac Mini (Late 2012) with an Apple 27" monitor. They are running the following operating systems:

  1. MacBook Pro 17" (2010) - Mac OS 10.13.6 High Sierra
  2. MacBook 13" (Early 2015) - Mac OS 10.15.1 Catalina
  3. Mac Mini (late 2012) - Mac OS 10.15.1 Catalina.


All three computers above behave flawlessly and never freeze or crash. I run the same software on all of them. The problems are restricted to the Mac Pro.


Thank you.

Oct 31, 2019 9:28 AM in response to Grant Bennet-Alder

Grant Bennet-Alder,


Thank you again for your help and for reviewing the information I posted.


Please help me understand this process. How and why did my computer produce this junk that appeared on the Kernel Panic report? What is wrong with my computer that is causing it to behave this way? All my other Macs don't have this problem so it is clear the problem is the Mac Pro. Is there anything I can do to solve this problem? My computer froze today more than 10 times and it is still early morning for me. I can't use it to do anything and it has become virtually useless.


What should I do?


Thank you in avance.



Nov 7, 2019 9:55 AM in response to Grant Bennet-Alder

Grant Bennet-Alder,


Thank you again for your help.


How do I run diagnostics from my Mac Pro? Do I run it with the Recovery OS with the startup key combinations Command-R or with the Apple Hardware Test startup key D (as in capital D letter)?


What do you think about running Etrecheck? I have been recommended Etrecheck as a third party diagnostics app that will issue a report with anything it finds wrong. Having said this the Panic Report appears to have been modified to the point that it is no longer reliable as a diagnostic tool. How will Etrecheck produce a proper report if the Mac Pro is no longer producing a good and accurate report?


Thank you in advance.

Nov 14, 2019 11:58 AM in response to Guy Jenkins

Guy Jenkins,


I am happy to read you have been able to reduce the issues you were experiencing and that your computer has improved. I am sad to say my computer hasn't improved. I am still experiencing freezes and crashes with unbelievable frequency and to the point that my Mac Pro has become literally useless. I can't use it for any type of work and particularly for any work that is critical. Again I repeat that I understand the point made earlier about the need to disconnect it from external devices including different external hard drives but the fact remains that of all Macintosh computers I own - and I own quite a few - the only one presenting these issues is the Mac Pro.

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Serious problems with Mac Pro amplified by upgrade to Catalina.

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