Can't sign in with my Apple ID on Catalina Music app

This was sent too me from the Forum, option 2 worked for me.

Solution #1: crate another Admin-account. Don't sign in to iCloud at setup. After setup, sign in to the apps (Music, tv, Podcasts, Books) what should happen without an issue. Then connect to iCloud via system settings.

Solution #2: via Terminal commands that reset iCloud. After that sign in to the apps (Music, tv, Podcasts, Books) what should happen without an issue. Then connect to iCloud via system settings.

Terminal commands like I did with help from the Apple support team:

After the first command (sudo -v) you have to type your password - blind - then hit enter and proceed.

Ah well - I went through support and reinstalled Catalina.... didn't fix it.

What did, was deleting my user profile and creating a new one. The problem with this is that it deleted my home folder and so now I am downloading all my music, email and photos again. Fortunately I use iTunes Match and Cloud photos, with iCloud mailbox storage (and have a fast broadband connection) or I would have been done for.

Very disappointing from Apple here - it should not take hours of messing around to sort out problems caused by a new operating system - it didn't used to be like this with OSX. The appeal of Apple is that it just works - that is not the case with Catalina.

I found the solution that works for me.

When you install macOS Catalina (or create a new user), don’t sign in your iCloud. When you log in to your system, sign in your music app first, then your iCloud account. This should work.

however, it is an obvious system bug in 10.15.1, Apple should fix this ASA.P

That's how I solved the issue: https://www.reddit.com/r/AppleMusic/comments/dpzk86/cant_sign_in_with_my_apple_id_into_music_app/f67ng61/

It seems that a workaround is to either:

• Perform a new clean install and then skip the initial AppleID login process and login to the services manually later (I logged into Music first and then iCloud, but the employee told me this should not make a difference), or;

• Create a new user account, skip the initial AppleID login process and login to the services manually later, then delete the first account. Make sure that the new account is an Administrator. Note: if you want to use the same credentials in the new user account, you must create a third account with different credentials from which you can delete the first (original account) before you can create a new one with the same name etc. It seems a bit confusing, but I hope it makes sense.

Since you can never have too many "me too2s" - Me too

Apple support said "known issue affecting a number of users" when asked how many, the reply was "in the three figures range"

Also told that I would have to wait for a fix. In the meantime if I wanted to listen to music or watch Apple TV+ I have to login to the newly created user which is not affected by this bug.

I ended up creating a new account on my MacBook to fix this problem. I realized that since I could log in to the media apps from the guest account, there must have been something wrong with my normal account. When I first set up Catalina, I had some iCloud account issues associated with Keychain. Resolving that may have borked something up in the local account profile.

I'm having the same problem. If I log in with the guest account, I can log into Music. So there must be something in my personal profile.

I have this problem too; but only on my 2019 iMac, and all after updating to Mac OS Catalina 10.15.1.

I have a subscription with Apple Music, but I cannot sign in on my 2019 iMac.

When I do, nothing happens and I am left with the 'Discover new music every day' advert page. If I go to the Browse page it states ' an error occurred' and same on Radio page. If I go to the iTunes Store page, an 'unknown error - 11556' pane appears.

I have also noticed that a large number of my Library items are missing.

Strangely I have updated my MacBook Air to Mac OS Catalina 10.15.1 and it is OK, with Apple Music operating fine, all my music there and no sign-in problems at all. Same with my iPhone, all working and everything is there.

Spent a few hours on land-line, yesterday, with several Apple Support Advisors. The last person I spoke with was Apple Music / iTunes Store, so would guess that is where the problem lies.

Think this problem is Apple ID related.

I have managed to sign-in on my iMac into Apple Music on my wife's Apple ID and it worked OK.

So I think I will need to change my own Apple ID.

Go to: https://support.apple.com/en-us/HT202667 for further info.

I will let you know if I succeed!

you don’t have to.

create a new user.

I have this question too. I think,

If you update the Mac from lower version to Catalina, it works fine.

If you recover to Catalina or the Mac never signed in before, you will meet this question.

Sadly, I updated my Mac to Catalina 10.15, the Music worked fine. But I met a problem while updating to 10.15.1, I had to recover, then I had this question till now, even I have spent a lot of time with Apple support. I think they can do nothing till the new update.

I have the same issue. I have an early 2015 MacBook Pro with Retina. I can log into iCloud just fine, but when I try to log into Music, Podcasts, or AppleTV, nothing happens. The computer appears to be signing in (the spinning circle occurs while waiting to sign in), but then nothing. The spinning circle ends (indicating a completed process), but I am not signed in. Within Settings, under Apple ID, Media and Purchases is grayed out (not signed in), but I am signed into iCloud. Frustrating.

I already downgraded to Mojave. Painfully difficult process, but it was worth it.

Cannot waste any more time with 10.15.1 any longer. Have gone back to Mojave and everything is fine.