Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't sign in with my Apple ID on Catalina Music app

When I open the Apple Music app on Mac OS Catalina It tells me to sign in and when i sign in it doesn't do anything. Literally anything.

MacBook Pro 13", macOS 10.15

Posted on Oct 30, 2019 6:44 AM

Reply
Question marked as Best reply

Posted on Nov 10, 2019 7:32 PM

This was sent too me from the Forum, option 2 worked for me.

Solution #1: crate another Admin-account. Don't sign in to iCloud at setup. After setup, sign in to the apps (Music, tv, Podcasts, Books) what should happen without an issue. Then connect to iCloud via system settings.


Solution #2: via Terminal commands that reset iCloud. After that sign in to the apps (Music, tv, Podcasts, Books) what should happen without an issue. Then connect to iCloud via system settings.


Terminal commands like I did with help from the Apple support team:

After the first command (sudo -v) you have to type your password - blind - then hit enter and proceed.

Similar questions

54 replies

Nov 4, 2019 6:35 PM in response to gateoflunar

This worked for me as well. I did another fresh install of 10.15.1, this time skipping the sign in with iCloud during setup, and I was able to successfully login to the Music and TV apps.


Not sure if it's relevant, but when I did successfully sign in to the Music app it came up with a notice that it had to switch stores to Canada, so it looks like for whatever reason it was set to a different region by default even though my system is set to Canada.

Nov 4, 2019 8:10 PM in response to matéo65

I have this question too. I think,


If you update the Mac from lower version to Catalina, it works fine.

If you recover to Catalina or the Mac never signed in before, you will meet this question.


Sadly, I updated my Mac to Catalina 10.15, the Music worked fine. But I met a problem while updating to 10.15.1, I had to recover, then I had this question till now, even I have spent a lot of time with Apple support. I think they can do nothing till the new update.

Nov 7, 2019 10:31 AM in response to kenteramin

Same here, (unknown error (11556) code, spoke with tech support they are aware but he advised I just have to wait for it to become visible on apples radar before a fix too be pushed. Music, Podcast, TV. Apples old saying it just works doesn't appear to be a great slogan anymore.

No issue though on MacBook, iPad or iPhone just my Mac, very frustrating.

Nov 10, 2019 8:32 AM in response to matéo65

I have the same issue. I have an early 2015 MacBook Pro with Retina. I can log into iCloud just fine, but when I try to log into Music, Podcasts, or AppleTV, nothing happens. The computer appears to be signing in (the spinning circle occurs while waiting to sign in), but then nothing. The spinning circle ends (indicating a completed process), but I am not signed in. Within Settings, under Apple ID, Media and Purchases is grayed out (not signed in), but I am signed into iCloud. Frustrating.

Nov 17, 2019 2:52 AM in response to Ilustre BOB

Since you can never have too many "me too2s" - Me too


Apple support said "known issue affecting a number of users" when asked how many, the reply was "in the three figures range"


Also told that I would have to wait for a fix. In the meantime if I wanted to listen to music or watch Apple TV+ I have to login to the newly created user which is not affected by this bug.

Can't sign in with my Apple ID on Catalina Music app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.