Question: Q: AirPod Pro Microphone Call Quality

I'm glad someone has raised this as I have encountered exactly the same issue. In fact, it's so bad that I've even stopped using the Airpod Pros for voice calls. I presume others have the same problem. Get it sorted Apple.

Yes it is happening to me as well!! People say I am muffled and cannot hear me very well. 😡

I paid a lot for these and to have the Pro name there should not be any muffling when using the mic to talk!!! Come on Apple..........

MacDonut,

Can you describe exactly how you fixed the problem, and can you verify what was fixed when you repaired the headphones?

I’ve managed to solve my own issue by forgetting the AirPods and re-pairing. There is more than one way to pair them and I don’t think the noise cancelling works properly unless they are correctly paired as per the manual. Worth trying. Hope it works for you.

I have this issue as well! Can someone from Apple Support please respond?

Im having exactly the same issue. Happy that someone brought this up.

Tried repairing didnt work for me...

Here's what I found. There are two ways to pair/connect the AirPods.

1) As described in the manual where you simply open the lid of the Airpods and bring them close to the iPhone then follow the instructions.

2) Where you go into your Bluetooth settings and search for and pair the Airpods the way you would do other Bluetooth devices.

The same 2 options also apply to subsequent connections after initial pairing.

When I pair or connect using Option 2 above, the telephone quality is awful for the person I'm calling as they hear background noise almost like it has been amplified. I suspect that is because if I connect to my AirPods this way, the noise reduction functionality doesn't work as expected.

When I connect or pair using Option 1, the sound quality is perfect for the person I'm calling and they hear little background noise.

I'm not saying this will help solve your own issues but I thought it might be helpful to share what I've found.

Thanks

Ian

Oh my! I am also having the same exact issue and repairing didn’t work for me!

apple support I think it’s time you respond as there are lot of people affected by this issue and for such a premium product!

Hi,

Quite simply, I went into Settings, Bluetooth, selected AirPods Pro and clicked “Forget This Device”.

I then re-paired the AirPods with the iPhone X carefully following the correct instructions that came with the AirPods.

For clarity, I didn’t follow the instructions properly when I originally paired with my iPhone. Given that re-pairing has completely solved my problem, I suspect that the way you pair affects the correct operation of the noise cancelling function during telephone calls. On the calls I’ve made since re-pairing, the people I called have reported that I’m coming across very clearly with little background noise.

I tried the repairing and it definitely did not fix the issues as well.

For all people who is experimenting poor call quality: do you pass the fit test every time?!I’m wondering if there’s a connection between them.

Try to re-pair as per Apple AirPods instruction and try if something improves: https://support.apple.com/en-us/HT209463

I really hope that a fw update will fix this but I’m really skepcitcal.

Oh man! I thought I was the only one facing this issue.

Everyone that I call using AirPods Pro complaints that they can’t hear me properly and my voice is muffled.

I am going to try the above advice of forgetting and re pairing to see if it works. If not, I am going to go back to Apple store for help.

I’ll message again on how I go.

Cheers.

Dear Apple, Apple AirPods Pro are, in fact, faulty for anything voice related. This includes calls, Siri, voice recording, etc. 

The microphone does not work properly and this has been confirmed by hundreds of users and actual tests.

My software and firmware are both up to date.

I’ve tried switching from Noise cancellation on, off, and transparency mode - all 3 are extremely bad. 

Here are my tests on a moderately quiet airplane:

https://www.dropbox.com/sh/uhbhtxu7le71can/AAB-F6NkTy4Pcf97RX15lT1ja?dl=0

My suggestion to fix this is that Apple should:

1. Make a public announcement quickly that the AirPods are only good for listening to music and not making calls
2. Give the option to the customers that have purchased to get 100% refund and receive a $50 gift card for their troubles or B. Get a $50 gift card and wait for AirPod Pro 2 that works correctly.

If Apple, with its hundred billion dollars of surplus cash, doesn’t do what’s right quickly, customers should team up with lawyers and file class action lawsuit asap. 

Having said this, I am a loyal and faithful Apple fan, but Apple should do the right thing.

$250 is a lot of money for some folks and they trust that Apple products will “just work.” Well, these don’t!

Having said that, AirPods Pro are fantastic for listening to music and noise cancellation. Apple, please just do the right thing.

Mike Krilivsky

So I figured out how to fix muffled microphone of apple airpods pro.

solution:

1- go to settings app

2- scroll down to accessibility

3- select Audio/Visual

4- untick (turn OFF) Phone Noise Cancellation.

ever since I done that, people on the other end of the phone call commented on how much better my voice was compared to how it was before.

this way solved my microphone issue during phone calls using my airpods pro, but it didn't solve the problem in voice memo recording (or voice notes on whatsapp)

please try the above solution and let me know if it works too

good luck

I'm having the same issue. Call quality is beyond bad. Never had any problems with gen 1. This needs a fix ASAP!

This is very promising! May I ask how you originally paired the airpods?

It's possible this is a more systemic problem. I've been having this issue with my gen 1 AirPods. Not sure if it's since iOS 13 or the iPhone 11 Pro since I got them around the same time. My AirPods worked great for calls previously and now I can't make it though a single call without having an issue. I've had a ticket open with support for over a week now. They're actively working on it, but the engineers haven't come up with anything concrete yet. I had asked if it could be a gen 1 problem but the support tech came back saying "I have seen this issue effecting both" which I took as gen 1 and gen 2. Could be effecting the AirPod Pros as well.