AirPod Pro Microphone Call Quality

I had the exactly same issue. My airpods were replaced 3 times and the problem persisted. I found out then that the problem was coming from the phone and not from airpods. Now I replaced my phone and thank god, until now, the problem is solved!

I’m glad that this exact issue is being discussed. I recently bought AirPods Pro because I badly needed a Bluetooth headphones which I can use to take my office calls and make personal calls and talk to someone when I jog or when I’m making tea or anything. The worst part is the noise cancellation works for me amazing but others can hear every **** sound every noise around me everything is boosted up for them and they cannot hear anything unless I am a no vacuum chamber or something. Since this is not serving my main purpose I’m gonna return it

Ya I also realized that the transparency mode has also become less clear but only on the left where the mic issue is occurring meaning it’s probably a physical issue either the AirPod pros mic for transparency mode relies on it.

Just to add to my previous comment: I now had ONE AirPod Pro (right one) exchanged - due to the warranty Programme by Apple for some AirPods Pro manufactured before October 2020. But during my first test call with the one new and one old AirPod Pro I realized: the problems still exist! Nobody could hear me. .... Unbelievable !

I have had exactly the same issue since buying my AirPods around April 2020. When I make phone calls the receiver tells me that they can’t hear me properly, and short of shouting there isn’t anything I can do to fix it. I have tried disconnecting and repairing as per apple instructions on multiple occasions but nothing has fixed the issue. Also they won’t maintain connection to my pc. With home working this year I had hoped to use them for work calls, but this isn’t possible. The audio for music however is really good, and sound cancelling but given the other downfalls they don’t hit the mark as an apple product.

Seriously! I am also facing the same issue . I reached out to Apple Premium Service Center last month and RCA they told me firmware update. But still I am facing issue with Noise cancellation . There is lot of background noise when i am in call . Everyday i use to disconnect and pair but it's worthless

My Initially bought airpods were not working well for calls outside so they sent me replacements, since my first ones were manufactured on Oct 2 and they are recalling pre-Oct airpods. The replacements were no better. I have a third pair on it’s way. At what point do we just say the product is crap and no number of replacements will fix it?

exactly the same issue here. background noise gets amplified by 100 times. Went to the Apple Store this week and they exchanged them for me. Guess what... the new ones have exactly the same issue...

APPLE Please fix this know issue ASAP

Same issue. My sister called me today with while using her airpods pro and I could hardly understand her. Then the same happened when my daughter called using her airpods pro. Their voices were muffled and it sounded like they had their phones in their pockets. In both cases we had to end the call because we could not communicate. So disappointing.

@Apple fix this, pronto!!!!!!!

Same issue here and I’ve had them less than a week. Every other function is absolutely amazing, it’s just impossible to talk on the phone with them. I’ve tried every suggestion in this thread to no avail. They’re sending out a box for me to send them in for repair. We shall see what happens.

Same for me they are muffled and if I speak loudly for a moment I can get them to switch the microphone somehow to a more clear one. It may be a software issue where it doesn't correctly switch to or initialize the microphones on the AirPods Pro. Brand new nothing but issues can't actually use them for what they were intended for, amazing this isn't going to develop into a class-action lawsuit by now. Selling a product that doesn't do what it's advertised to do is a big problem.

For a larf I tried Robert’s method once again with my recently replaced airpod pros and zero change. Sadly this is a hardware issue I think or apple would/should have patched it long ago. Really and truly remarkably poor form from Apple for an alleged “pro” product. Cannot use for calls at all. Business calls especially!

This latest update came on my AirPods Pro when they sent them back after saying there is nothing wrong with them. It actually made the situation worse!!! Such a joke! The only thing I have figured out so far is that using them singularly on a phone call is impossible, when they are both in it’s almost tolerable.

First thanks to all who replied in this topic.

I tried all the tipps but it does not work. The voice quality is just to low to use them for calls/voice messages/..

• reset the airpods (pressing the button on the back of the case for 10s or so + reconnect)
• switch between transparent/noice cancelling/off
• switch airpod mic only left/right
• turn off noice cancelling of phone

I am now sending in my airpods pro for the 3rd time.

1st time answer: the cannot be checked because I did not also send the case

2nd time answer: we checked 10 things which have absolutely nothing to do with your problem and could not find an issue

3rd time: tbc

I am really unhappy with the technical support. There is not even a way to send this thread as a means for the support to understand the problem. My feeling is that they don't have any interest in understandning the root cause. They just do their checklist and behave like robots. That is how you lose customers who have problems which their products which would be rather easy to correct if the support would have its brain on.

Hi,

Does anyone have a fix for this yet?

I am on my second pair, I sent the first pair back and purchased another pair a month later.

Both brand new pairs of Airpod Pros have been impossible to be on the phone outdoors. I've gone through the 3 different sound settings which do not make a difference. I've unpaired, repaired, trialled with different iPhones, no result.

My boss uses his for calls when he goes out for a walk and nobody can hear him either!

I may consider sending these back to Apple because I use my wired headphones more, they never run out of battery and people can hear me!!