AirPod Pro Microphone Call Quality

I just bought what I thought would be the best Ipod’s with the Pro’s which were $400 Australian. I was sick of the wires getting caught in my clothes and hands while exercising with the old ‘wired’ ones. Pretty excited to try them, but going for. a walk the first time, everyone said they could hardly hear my voice! It seems the noise of birds, cars, people talking was amplified above my voice. I had to take them out and use my loud ph speaker! I tried re-pairing the bluetooth, changing settings to noise cancelling ‘off’ then ‘transparency’ then noise cancelling ‘on’ but they still fail. I’m hoping these expensive cheap quality ear pods are just a faulty batch.

i might take them back then buy a cheaper better quality product. Go get em’ Apple!

The headphones released in November 2020 have the same problem. The problem stands out the most when talking in the wind. If you communicate with a girl through headphones, she is unlikely to ever become your wife.

My device has been changed 3 times. I had the same problem with all of them. I spoke to apple today and they said they are aware of the issue and are working on it. They said that the problem is not hardware related but software related. They told us to be patient and wait.

How is it that is almost 2 years since this has been reported and no answer was given. We should take this to court as then Apple will have admit the sold faulty devices as for two years we could not use the product as advertised.

Agreed! I have both air pods that Apple has released and both have issues.

1st gen AirPods

• Microphone issues

<> No speech/noise is heard by the other caller

2nd gen AirPods

• Microphone issues

<> Speech is sporadic and muffled

Steps taken to fix

1st gen AirPods

• Unlinked and re-linked via bluetooth

• The above didn’t work 😒

2nd gen AirPods

• Unlinked and re-linked via bluetooth

• The above didn’t work AGAIN— just like previous older gen

CONCLUSION

• I am short +/- $450.00 (price does not include their accessories such as chargers and covers)

I originally bought the Airpods and had issues which I thought would be resolved with the Airpods Pro. I only use them when working from home (Presentations/Voice Calls etc.). The common complaint I received from investors and co-workers is they cannot hear me when I am using the Airpods Pro. I had them replaced and unfortunately the replacement has the same issue. I stopped using them and bought a $12 hardwired headset and no complaints since. Not sure I understand how a $300 premium is outperformed by a $12 product....

Oh god nightmare and so glad I found this thread. Also thought I was the only one having this issue..! Totally agree ridiculous that this is happening with the “pros” and that the older version was seemingly “better” … 🙄

Same problem here... Can't use my Airpod Pro for calls or meetings.... Only for music/audio...

When doing some tests with the voice memo app it seems that the position of the AirPod in your ear has a huge impact on the voice quality.

Switching manually the mic from the right to left side did help me in some occasions but no lasting solution here unfortunately.....

Looking forward to hear from Apple Support here....

Question has anyone found or can anyone confirm whether the older version (pre AirPods Pro so without silicone pads) were any better for making calls on?

I feel like I keep seeing people talking with those, and they don’t seem to have issues…? 🤷🏻‍♀️

I have read so many comments about this issue.I followed the steps of reconnecting my AirPods to my iPhone 12 and this issue remains the same.I watched videos which reported the same thing.it the noise reduction outside cannot handle the variation of sounds in the street. And our voice is muffled. It Doesn’t seem to have a solution.maybe when we call, it would be better to deactivate the noise cancellation.it is something we could try

I am having same problems with air pod pros people cannot hear me properly when I am on a phone call. Very disappointed with them. I cannot fix them I have tried everything. They cost $349.00 when I got them. Any help would be appreciated

Thanks

I called Apple support and they pretended like they never heard of this before. Told me I was out of warranty. Told them I bought them at Costco and they'll take anything back anytime. Thats just what I did! Pathetic selling these for $280 with such a known defect and doing nothing about it.

Well - the fix by Boudyrayes worked for me one evening and then it stopped working. I had better luck with going into the bluetooth settings for the AirPods Pro and setting the microphone input to the right microphone. This seems to have fixed the muffled speech - at least for now.

I have a lot of trouble with people hearing me, mainly on my right side air pod pros. So I went into setting then accessibility and then into audio and turned off noise cancellation permanently. I did have success with that with my left airpod pro. I still had trouble with people hearing me clearly on the right air pod pro. So I went to do a hard reset. And my reset button on the case locked, and I could not do anything with them. So I called apple service, and they were accommodating as I have apple care. So they will be repairing the right air pod pro and fixing the case. I have my name engraved into them by apple, so it will be interesting to see if my original case comes back. Hopefully, this will fix the right air pod pro problem. I will come back and do an update. They cost an of money. It has been frustrating for people not hearing me.

I’m a UPS driver and I when take calls while driving with my AirPod pros and it seems when any wind blows on the microphone will trigger the noise cancelling feature but it doesn’t only cancel background noise, it cancels out user voice. Very unfortunate, because the sound quality is better on these then the originals but it is very inconvenient and disappointing due to the price point. Apple needs to fix this but I don’t think they’ll do any type of recall because that would be too much money on their part, I just hope they fix the issue with future generations.