AirPod Pro Microphone Call Quality

Here's what I found. There are two ways to pair/connect the AirPods.

1) As described in the manual where you simply open the lid of the Airpods and bring them close to the iPhone then follow the instructions.

2) Where you go into your Bluetooth settings and search for and pair the Airpods the way you would do other Bluetooth devices.

The same 2 options also apply to subsequent connections after initial pairing.

When I pair or connect using Option 2 above, the telephone quality is awful for the person I'm calling as they hear background noise almost like it has been amplified. I suspect that is because if I connect to my AirPods this way, the noise reduction functionality doesn't work as expected.

When I connect or pair using Option 1, the sound quality is perfect for the person I'm calling and they hear little background noise.

I'm not saying this will help solve your own issues but I thought it might be helpful to share what I've found.

Thanks

Ian

I am on my Second pair of AirPod Pros because of the call quality. My first pair everyone was saying I sounded muffled and they could not hear me. I called Apple Support and the tech even said I sounded muffled and was having a hard time hearing me. I made an appointment at the Genius bar and they said they had not heard of this before. I switched out my AirPod Pros and still having the same problem. It is definitely worse when you have 'noise cancellation' on, as I have switched mid-call and people said they can hear me a little better when on 'transparency'. Still these are 'Pro' models and I got these for work calls. When I had my original AirPods no one could tell when I was on them.

Please fix this Apple!

Something change in the meanwhile? I’m not sure if returning them or not.

in quite environment the mic is ok, in the noise.. no comment.

Actually i hardly believe it’s something that can be fixed via soffware.

Hey mate, just wondering what ended up happening? Did you return them??

Got them as a birthday present but if I can’t make calls on them I’m super disappointing. Everyone says that it sounds like it’s ‘raining’ when I try to call them.

Bewildering to me that this isn’t something you would iron out prior to release.

No, of course not. What I’m saying is that this is the only thing they would do at this point I guess. Or they should come up with new product and collect the existing ones to replace. But I don’t think they would do the latter

it says on the repair tracker “Received exchange part/s. Service parts or products are new or equivalent to new in performance and reliability.”

Time will tell if these are better for calls but one thing for sure that’s better is them not saying we won’t do anything and here have your old “fine” AirPods Pro back.

I have exactly the same problem and wherever is a bit noisy I can’t use my airpod pro and I had heaps of complaining about my voice as far as I have to use my phone.

its so annoying.

the other problem I have with my airpod pro is when I’m hearing something if voice is high I have noise on my airpod

generally I was so passionate to buy this airpod pro but it frustrated me.

I have to mention that I didn’t have the regular airpod.

My phone and airpods are up-to-date with the latest firmware, however I'm still having the same issue. This morning I was in a coffee shop just to talk to a customer service (for something else). They couldn't hear me, even in transparency mode. I had to remove airpods and talk with the phone itself. So annoying. If we can't use to make phone calls then indicate this when you're advertising the product, JUST SAY THIS IS ONLY FOR LISTENING TO MUSIC, AND PRICE IT ACCORDINGLY!!! THIS IS OBVIOUSLY FALSE ADVERTISING!!! I feel like an idiot, spent £269 for something that cannot be used!!!

APPLE DO SOMETHING, YOU ARE ONE OF THE RICHEST COMPANIES IN THE WORLD!!!

im having the same problems!! I love my airpods pro but I hate how I can’t have a decent call using it. I bought it from another country so idk if the warranty is applicable on the country I’m staying in right now. APPLE PLS FIX THIS!

I have the same issue :( People reporting that they can not hear me clearly. While on previous version it is working much better. Apple, please fix this issue as based on the price it shouldn't be the case here.

I compared yours to mine. Yours is clear even in noisy place. Mine is ok if the environment is quiet, but when I’m @ the mall the audio sounds low and inaudible. I’ll try to re-record in noisy place, idk what is its exact dB.

meeting with the 'genius bar' on saturday.... assume they're going to tell me to unpair/repair. Quality of phone call is subpar at best; original AirPods much better. Interested to hear what others find as we go

Totally frustrated with the mic quality of the Pro’s. Tried again today on several calls and each time, I was told I could not be heard clearly and sounded very distant, so I ended up switching the call to my iPhone. This is NOT ok Apple.

So it seems that these are only good for listening to music. Problem is, that’s not the only reason I bought them. I will be returning these to Best Buy this weekend....

The call quality is awful! Everyone I talk to says “sorry I can’t hear you” or “why do you sound so far away”. $260 USD and people can’t hear me?! That is more expensive that the price to upgrade your iPhone on a 2 year contract back in the day! Also, if you workout good luck! These things constantly have to be re-adjusted in my ears and constantly fall out and roll on the gym floor. Never had more buyers remorse with an Apple product.