AirPod Pro Microphone Call Quality

I have the same problem. Tried connecting a different way as suggested. So poor I loved my original AirPods. Nobody even knew I was using them. I use them for calls the whole time. I can’t use my pros. Terrible Apple please get this sorted!

Just bumping this to the top to see if there are any resolutions. I have tried re-pairing and I've passed the "ear test". Really disappointed that the quality of the mic is so poor. At this point I can't return them.

Yes, I have exactly the same problem. My old AirPods used to function perfectly for phone calls. But I have had to stop trying to make calls with the Pros since no one can understand a word I'm saying. Apparently, very muffled sounding.. hoping there will be a software update soon to deal with this frustration.

I’m experiencing the same issue. I’ve tried to resolve the issue by resetting, re-pairing, etc. without any success. The original AirPods I had did not have this issue. Incredibly disappointed as I frequently use the AirPods for calls.

I do follow this discussion, as I hope as anyone here, that Apple would some day acknowledge the problem and fix the issue. And here I keep remembering that many responds later, you, the one who created the original discussion, comment as the fact that lately everything is fine, without describing anything you did to fix it. Someday, by some magic, it works.

Sorry, but I don’t buy it.

For everyone else here, the problem is not fixed even after some firmware updates, new subversion of iOS 13.x and multiple repairing and some Genius Bar appointments and multiple AirPods Pro replacements.

What exactly you did to fix the problem? What is the iOS version, firmware version on the AirPods Pro?

I'm having the same problem where everyone on call tell me they can barely hear me, even when I'm alone in my office and there is no external sound interfering. This is not convenient at all, I come to not being able to use them for phone calls anymore. If this problem is not fixed soon, we should start asking ourselves: why would I purchase Apple Airpods when I can purchase Bang & Olfsen or Bose ear phones instead...

I have changed mine twice to no avail. I have used it on my iPhone Pro 11. I first noticed the muffled sound while recording audio messages on WhatsApp & iMessage.

I agree with Jasonk68 we need to do something about this. I'm surprised apple hasn't done anything about this.

Agree with all, they need to fix it soon and very soon, this thread created 2nd of November and now 12 of February all this time I can't use AirPods Pro for calls only for music and also broken active noise cancelation from 2b588 I'm really not happy that apple can't fix it a lot of time but this this need to be fixed before releasing AirPods Pro 😂😂😂

I went yesterday totally convinced to change for the beats ones but they just allow me to change the left and right pods they said after this new change if the problem persist maybe and just maybe they can check if they would be able to change it ..... I went to yelp and awarded to people saying them NOT to buy AirPods pro .. maybe we can start from there.

Gray it’s nice that you are informing us but this supposed not to happen because they created the noise canceling function for one purpose and we paid for it . So even if they change the left and right pods ... the problem it’s not solve it . Jackson it’s right the new ones are more expensive and with the same function so they are going to give us a pods change every time for how long until they decided our warranty it’s not working anymore . I’m a lawyer and this it’s not the way to do things .

I mentioned this already, we are complaining/commenting in a closed forum which needs a password to access. We should be putting this all over facebook and advise people not to buy, Apple might listen then.

I'm updating - I have this same problem from day 1. lately I've sent the airpods to the lab for a fix, got them back, nothing fixed.

paying so much for this headphones, and I can't even use them to speak on the phone!!! this is AWFUL.

Please spread this ASAP!!!

Moshe,

Israel.

No it’s not enough just waiting and creating ticket waiting in line , or muting the noise canceling function because it’s not working ( that is why we paid for ) . I also posted in my social media for my friends and more people and as Suleiman I’m going to complain also in the tweeted one .

I am also going to social media... Apple is a company as any other. If they sell a product that has more than 1.2k complaints, they have to at least give us some attention... if they do no say anything g it give us the impression nothing is being done..

Me and my friends also had this issue of muffled sound calls. So we ended up by returning the airpods pro back. Still waiting for the news from apple that they have fixed it.

Apple! will it be fixed soon?