AirPod Pro Microphone Call Quality

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.  

Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

Posted on Nov 2, 2019 5:58 AM

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Posted on Nov 8, 2019 2:07 AM

Here's what I found. There are two ways to pair/connect the AirPods.


1) As described in the manual where you simply open the lid of the Airpods and bring them close to the iPhone then follow the instructions.

2) Where you go into your Bluetooth settings and search for and pair the Airpods the way you would do other Bluetooth devices.


The same 2 options also apply to subsequent connections after initial pairing.


When I pair or connect using Option 2 above, the telephone quality is awful for the person I'm calling as they hear background noise almost like it has been amplified. I suspect that is because if I connect to my AirPods this way, the noise reduction functionality doesn't work as expected.


When I connect or pair using Option 1, the sound quality is perfect for the person I'm calling and they hear little background noise.


I'm not saying this will help solve your own issues but I thought it might be helpful to share what I've found.


Thanks

Ian




782 replies

Mar 16, 2021 5:05 AM in response to Bliss-Family

I just got my replacement pair Sunday. We’ll see how long they last. Frankly, I’m unimpressed with both the AirPods and the AirPod Pros. One AirPod stopped working in less than a year and the mic broke completely on the Pros in 3 months. The wired ones are a better quality when you factor in longevity. Apple is getting shamelessly sloppy. They can blame it on COVID but I’m less than convinced.

Mar 16, 2021 7:59 AM in response to Syrcle

It’s a shame that this is happening. I don’t live in the USA or a country where there is Apple and apple support.


im having the exact same issue where microphone quality is AWFUL!


I think it’s safe to say that we all expect more from Apple.


Now I don’t know how to solve this problem. Even if they did compensate me for it, I wouldn’t be able to get the AirPods Pro fixed.

Apr 18, 2021 1:24 PM in response to app1Usr

I was just telling my sister the same thing yesterday! They’re so expensive to be so finicky.


My AirPods Pro are not always reliable with my MacBook. Sometimes the case doesn’t charge the headphones. It’s a nightmare. I just had them replaced and now they’re acting up again.


Not to mention they gave me swimmer’s ear. Horrible. I love WFH but the headphone drama is ridiculous.

Apr 22, 2021 5:22 AM in response to Syrcle

I have finally received my first pair of AirPods they are AirPod Pro to be exact. They were a birthday gift and I was so excited to get them. However my excitement was short lived. I am having the exact same issue as everyone else. My callers are saying I sound like I’m either far away or muffled. My niece has the regular AirPods and when talking to her she sounds just fine, as if she’s talking directly through her phone. Apple please fix this issue so that we all can trade these in for a pair that actually works properly and free of charge. This is definitely not except able considering how much all Apple products cost period.

Jun 22, 2021 8:01 AM in response to _Mihail_

Agreed! I have both air pods that Apple has released and both have issues.


1st gen AirPods

• Microphone issues

<> No speech/noise is heard by the other caller


2nd gen AirPods

• Microphone issues

<> Speech is sporadic and muffled


Steps taken to fix


1st gen AirPods

• Unlinked and re-linked via bluetooth

• The above didn’t work 😒


2nd gen AirPods

• Unlinked and re-linked via bluetooth

• The above didn’t work AGAIN— just like previous older gen


CONCLUSION

• I am short +/- $450.00 (price does not include their accessories such as chargers and covers)

Jul 9, 2021 11:07 AM in response to N0T0DAY

So I figured out how to fix muffled microphone of apple airpods pro.

solution:

1- go to settings app

2- scroll down to accessibility

3- select Audio/Visual

4- untick (turn OFF) Phone Noise Cancellation.


ever since I done that, people on the other end of the phone call commented on how much better my voice was compared to how it was before.


this way solved my microphone issue during phone calls using my airpods pro, but it didn't solve the problem in voice memo recording (or voice notes on whatsapp)


please try the above solution and let me know if it works too


good luck

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AirPod Pro Microphone Call Quality

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