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Syrcle Author

Level 3

770 points

AirPod Pro Microphone Call Quality

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.

Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

Posted on Nov 2, 2019 5:58 AM

Top-ranking reply

7Huck

Level 1

24 points

Posted on Nov 4, 2019 6:27 AM

Yes it is happening to me as well!! People say I am muffled and cannot hear me very well. 😡

I paid a lot for these and to have the Pro name there should not be any muffling when using the mic to talk!!! Come on Apple..........

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Similar questions

782 replies

Mar 18, 2023 7:57 PM in response to Terry11err

If this works, it’s still not a solution. The whole point of noise cancellation is to cut out background noise for you!

Apr 20, 2023 3:38 AM in response to Syrcle

More total crap from apple… 4 years of this issue and there’s no fix just total indifference by the rainbow squad. What’s the point of $250 AirPods when people on phone calls can’t hear you?!

May 12, 2023 10:27 AM in response to Syrcle

my AirPods Pro is very horrible I have to shout if other person want to hear my voice during the call, I have to shout 2 or 3 times for reach the voice for other person

Aug 10, 2023 5:42 AM in response to Syrcle

I turned off automatic ear detection.. got better.. try it. Then let us know if it works for you too

Sep 20, 2023 6:41 PM in response to rdkls88

Mine are not fake, i buy them from an apple store and i definitely get this issue.

8517

Level 1

11 points

Oct 21, 2023 11:32 AM in response to Syrcle

I am facing same issues with my AirPods Pro 2 during call my voice is very low in front of person those who in call please tell me how it will fix

Dec 7, 2023 1:27 AM in response to Syrcle

Same here. Brand new airpods pro 2 and mic quality is disastrous. Tried everything, nothing helped.

bubba89

Level 1

8 points

Jan 8, 2024 1:10 PM in response to Syrcle

Hello I have the Apple airpod pro second generation they are still very bad on the microphone. Unintelligible transmissions. Ah well. Very good for listening.

Ditiber

Level 1

8 points

Feb 12, 2024 6:33 PM in response to Syrcle

I am having the same problem. Everyone saying I sound muffled with the new AirPods Pro.

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[Edited by Moderator]

Plusik1

Level 1

8 points

Mar 3, 2024 7:14 PM in response to Syrcle

I can also be heard terribly in Air Pods Pro, but in the "trans parents" function I can be heard a little better. How can this be fixed?(

Apr 25, 2024 11:45 PM in response to flypaddy

I have had my AirPods Pro for 3 years and every day I have sworn over the poor call quality on noisy surroundings.

Yesterday when I read in this forum about one user suggesting to change the Mic setting to Voice

isolation in the Control panel was a game changer. I can now take calls on the bus, have a noisy vacuumcleaner or water tap running and the other person hears nothing but my voice.

This setting is only visible during calls or other apps using the mic.

I do not understand all complaints about poor mic quality when this easy setting changes it all. Heck, who am I to say that, walking around with this complaint for years. It should be noted that this setting is only available on "newer" iPhones (mine is an iPhone 14), my old X do not have it for example.

May 1, 2024 3:29 PM in response to Syrcle

I have to echo the person who said put the microphone into Voice Isolation mode. That fixed it for me. AMAZING difference!

Syrcle Author

Level 3

770 points

Nov 27, 2019 7:19 AM in response to Syrcle

Has anyone talked to Apple directly about this? Do they have any feedback in regards to the microphone performance. Given so many people are experiencing the same thing, I doubt this is a repair issues as it is either a design flaw or most likely a software algorithm issue. I plan on getting in touch with Apple however wanted to see what people have been hearing from them so far...

jutah76

Level 1

16 points

Nov 27, 2019 2:06 PM in response to Syrcle

Something change in the meanwhile? I’m not sure if returning them or not.

in quite environment the mic is ok, in the noise.. no comment.

Actually i hardly believe it’s something that can be fixed via soffware.

prem279

Level 1

4 points

Nov 27, 2019 10:34 PM in response to jutah76

Yep I am having same problem in Aus with my 5 day old pros. Currently at genius bar. Tech ever heard of it or knows how to service it. 30 mins on, tech is still behind office reading literature!!! Looking all the reviews, it seems a design problem. No point in replacing, i might return them and wait for few months. Otherwise they might refuse to swap later.

AirPod Pro Microphone Call Quality