AirPod Pro Microphone Call Quality

I know right? But I was on with Apple support last night asking for permission to get a refund after the 14 day period ( which they have no authority to do, but asking anyway because I figured these AirPods Pro are duds) but they insisted on me updating the software. So I did. And it has been working perfectly all day and last night after the update. So. There.

From my observation they seem to default to transparency mode. That mode sucked almost as much as noise canceling and off modes before the update. Now it’s perfect.

So, there. Unimaginative as a solution I guess. But not prosaic.

Apple released an update of the firmware today 2C54. If any of you have better calls after, please let us know. There is no easy way to update the firmware. It would happen at some point as it is connected to an iOS devices.

Haven’t tried calls yet but recording voice memos in noisy environment is sooo much better on 2C54. Tested with ANC on and in transparency mode. Also, looks like high frequency response in music was improved, too.

Well yeah, something is definitely wrong with it. I’ve had 4-5 people complain that they can’t hear me and background noise is super loud. This happens on all modes. Now either all of them are going deaf, or there’s something not quite right going on here. It’s not a final result yet but it seems like they heading to a replacement.

it says on the repair tracker “Received exchange part/s. Service parts or products are new or equivalent to new in performance and reliability.”

Time will tell if these are better for calls but one thing for sure that’s better is them not saying we won’t do anything and here have your old “fine” AirPods Pro back.

I have exactly the same problem and wherever is a bit noisy I can’t use my airpod pro and I had heaps of complaining about my voice as far as I have to use my phone.

its so annoying.

the other problem I have with my airpod pro is when I’m hearing something if voice is high I have noise on my airpod

generally I was so passionate to buy this airpod pro but it frustrated me.

I have to mention that I didn’t have the regular airpod.

My phone and airpods are up-to-date with the latest firmware, however I'm still having the same issue. This morning I was in a coffee shop just to talk to a customer service (for something else). They couldn't hear me, even in transparency mode. I had to remove airpods and talk with the phone itself. So annoying. If we can't use to make phone calls then indicate this when you're advertising the product, JUST SAY THIS IS ONLY FOR LISTENING TO MUSIC, AND PRICE IT ACCORDINGLY!!! THIS IS OBVIOUSLY FALSE ADVERTISING!!! I feel like an idiot, spent £269 for something that cannot be used!!!

APPLE DO SOMETHING, YOU ARE ONE OF THE RICHEST COMPANIES IN THE WORLD!!!

I’m glad I’m not alone in this experience with the microphone quality. I suspect it is a software issue. At least when I put the AirPods in the transparent mode the quality is significantly better. We all have seen at least two firmware updates and nothing changes...

As much as I love the AirPod Pros, they are impossible for phone calls in a noisy environment as the other party can’t hear you well. I always carry the regular AirPods with me too, in case I have to make a phone call.

I’m asking about the decibel level because I tried many recording around 89db and it’s not as bad as I thought at the beginning.

muffled voice, but pretty decent.

i posted my records some posts before these, check it out if you want.

im having the same problems!! I love my airpods pro but I hate how I can’t have a decent call using it. I bought it from another country so idk if the warranty is applicable on the country I’m staying in right now. APPLE PLS FIX THIS!

Same here. It seemed like they were working fine after the past iOS update but I was just on a call and they’re muffled. Even with the noise reduction disabled. I’ll just have to return them. It’s been two months and no mention of anything from Apple.

I have the same issue :( People reporting that they can not hear me clearly. While on previous version it is working much better. Apple, please fix this issue as based on the price it shouldn't be the case here.

I had this problem either,

but after I changed microphones setting from ‘automatically switch AirPods’ to ‘always left/right AirPod’. The call quality is better.

For me, this also works on both of noise cancellation mode and transparency mode.

I compared yours to mine. Yours is clear even in noisy place. Mine is ok if the environment is quiet, but when I’m @ the mall the audio sounds low and inaudible. I’ll try to re-record in noisy place, idk what is its exact dB.