Hi All, I tried to sign into Music and the new TV app on my Mac and I don't seem to be able to get in. I get two different error messages could not connect to the iTunes Store "unknown error (1001)" and "unknown error (11556) make sure your connection is active? Does anyone else have this issue or tips on how to solve it? 😊
MacBook Pro with Touch Bar
Hi all
Finally found solution without deleting your account. Thanks to Serge Rosenthaler for his reply on another post.
1) sign out of iCloud on your Mac
2) Open Terminal & use the following commands:
sudo -v
***Enter Your Mac Password***
killall -9 accountsd com.apple.iCloudHelper
rm -rf ~/Library/Accounts
killall -9 accountsd com.apple.iCloudHelper
3) restart your Mac
4) Open Music App & sign in to your account (You should sign in to your account)
5) Check your TV & Podcast Apps (You should sign in to your account)
6) Open System Preferences & go to iCloud (You should sign in to your account) just activate iCloud Drive
The post contain solution
https://discussions.apple.com/thread/250828009
That worked for me. Thanks!
I will wait for the official patch. I expect them to repair it!
I'd recommend using the posted workaround. If this is a relatively rare issue a patch may never come.
tt2
According to the Apple support, the developers have it already in their backlog. But it is a bigger issue.
That’s what support told me, excepting the larger issue caveat. That part I assumed since no fix is appearing. What has changed is a planned laptop purchase.
? sdbruns, I do not understand your answer...
Can someone please post this killall method in detail again. Can‘t find it🙁
@hunter_i
It's in this thread. Scroll to the top and turn on "helpful replies" and look for the one from "ehabjalla"
Hurrrayyyy, it works :-) And it was easier then expected. Even a dummy user like me could fix it. Why does Apple support not have such solutions? Thanks to all of you.
Best regards, Stefan
Correct. I also did not get an end message.
Hi all,
Message to all
Ive been successfully able to login in all of my apple services.
Thanks all
Hi all, it seems that this issue may be finally resolved by Apple as of 10.15.2. Can anyone else confirm?
Cannot Sign-in to Music and TV App after Catalina 10.15.1
