I have an Apple TV 3 and I started watching See and it seamlessly repeated a scene without me touching anything and the subtitles subsequently went out of sync. I tried to watch For All Mankind and it did the same looping back and this time the audio went out of sync? I have the latest update on my box. Anyone experiencing similar? I’ve never had such things happening whilst streaming on any other service before?
Apple TV
I opened a ticket and haven’t heard back from Apple support in weeks. Not sure I care anymore as Amazon’s Fire TV stick (received one for Christmas) has the Apple TV+ app and everything plays flawlessly on it. I even have access to all my Apple purchased movies. A much cheaper option for those of us with Gen 3’s who feel like we’re being forced to upgrade our Apple TV’s.
Please open a case at Apple support , so the priorize the solution
Have you open a case with Apple support ?
please open a case in Apple support . The problem is with using subtitles
I’ve heard that it only happens with older Apple TV units. And the work around it throwing it up from your iphone or ipad.
I'm trying to watch any Apple TV+ program using an Apple TV box and it continues to loop and when it's not looping the audio is out of sync. Decided to take a chance and pay Apple their monthly subscription, not sure why since it seems like you only get something like 8 shows because nearly everything else that is available on Apple TV+ you have to buy anyway and is already available to buy through iTunes subscription. A trillion dollar company can't even get streaming right on their own device. Netflix, Hulu, Amazon Prime and every other streaming service I have seems to work fine on my Apple TV, it's just Apple TV+ on their own device and two months of hundreds of people complaining (this isn't only one conversation of many) and still no resolution. Apple should be ashamed. Time to cancel my membership
Unfortunately for us the Morning Show does loop back and get out of sync. ☹️
(But I agree that it is very well done and written!)
This happens with the second generation Apple TV also unfortunately. So do we all need to buy the latest Apple TV to actually make this work?!!!
Same issue. Morning Show, See, Servants... looping and unsynchronized sound/image/subtitles. Very annoying. No solution from Apple, actually I'm not sure if they are even aware about it.
It's a shame that Apple has a worse service than Netflix and Amazon Prime Video on its own platform.
I tried, but I do not know how! This is happening with Little America. Ridiculous they haven’t fixed the issue as I see posts on this issue have been since November 2019.
ok See went smoothly today and the first episode of Dickinson, but For All Mankind is a mess! Every few minutes it either loops back the visuals or the audio a few seconds and goes completely out of sync! It’s incredibly frustrating as it the one I really want to watch!! Also as an aside the next episode of whatever your watching, doesn’t automatically start when the current one has finished like all other streaming services do. If I had paid for Apple TV+ I would be very disappointed.
I’ve noticed that when fast forwarding on episode 1, the time left shows as 4:55:55, nearly 5 hours not the hour or so it should be, which may have something to with the problem? Perhaps with the buffer on the Apple TV perhaps?
ok I restarted episode 1 and fast forwarded to where I needed to be and it was showing the correct length. But 10 seconds in it loops again and the length has gone up to nearly 2 hours! What bizarre behaviour?
I am still experiencing the same issue with For All Mankind a couple of weeks later. Apparently, we are either an insignificantly small group experiencing this problem or Apple is just not taking any action to correct.
I keep trying to watch For All Mankind but can only get one or two minutes into it before the audio goes significantly out of sync - not just be a second or two, but by minutes. After a couple of more minutes it will loop back to some previous point, and the audio will still be out of sync.
I initially thought it must be a problem on my end, but hearing others are having the same problem seems to suggest otherwise.
I experienced a similar problem with SEE, but only once or twice. I was able to watch the entire first episode.
I haven't tried any other programs - don't have the time to fool around with this. Not a great start to the service if Apple is trying to get me to subscribe.
Apple TV+ shows keep looping back!
