Apple Event: May 7th at 7 am PT
I have an Apple TV 3 and I started watching See and it seamlessly repeated a scene without me touching anything and the subtitles subsequently went out of sync. I tried to watch For All Mankind and it did the same looping back and this time the audio went out of sync? I have the latest update on my box. Anyone experiencing similar? I’ve never had such things happening whilst streaming on any other service before?
Apple TV
I opened a ticket and haven’t heard back from Apple support in weeks. Not sure I care anymore as Amazon’s Fire TV stick (received one for Christmas) has the Apple TV+ app and everything plays flawlessly on it. I even have access to all my Apple purchased movies. A much cheaper option for those of us with Gen 3’s who feel like we’re being forced to upgrade our Apple TV’s.
I'm trying to watch any Apple TV+ program using an Apple TV box and it continues to loop and when it's not looping the audio is out of sync. Decided to take a chance and pay Apple their monthly subscription, not sure why since it seems like you only get something like 8 shows because nearly everything else that is available on Apple TV+ you have to buy anyway and is already available to buy through iTunes subscription. A trillion dollar company can't even get streaming right on their own device. Netflix, Hulu, Amazon Prime and every other streaming service I have seems to work fine on my Apple TV, it's just Apple TV+ on their own device and two months of hundreds of people complaining (this isn't only one conversation of many) and still no resolution. Apple should be ashamed. Time to cancel my membership
I’m having the same issue while trying to watch SEE.
Yes - happening to me too. it then syncs again. But it is glitchy
I have the same issue with both See and Morning Show.
It stopped when I turned the subtitle off. But I hade to restart the episode after that.
Mexica72, it’s happening to me too. Super frustrating. They have to get this fixed !
once it worked instead of using Apple TV, but yesterday it simply shows that the content couldn’t be played.
Same thing happening to me. Very frustrating. Apple need to get this fixed ASAP.
Same issue
Hi
Thanks for the tip -- I'll open an Apple support case.
Regards
How do you open a case in Apple support?
https://support.apple.com/ but I am not sure the path I used afterwards that allowed me to open the case....
I am not sure if I used the app support or the link to contact the support that is on this forum on top right of the screen.
Same here and really don’t see any reason to upgrade to the newer Apple TV
Have you open case with Apple SUpport ?
Apple TV+ shows keep looping back!
