Debit cards are not supported for verification. Apple TV+

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Level 1

86 points

Debit cards are not supported for verification. Apple TV+

I am trying to watch an Apple TV+ show on my desktop pc. It is forcing me to verify with my card before I can watch a show. I input my card and it gave me that error. Debit cards are not supported for verification. I have no other cards to add. I already subscribed to Apple TV+ with paypal. Added my card to iTunes in addition to my paypal account. Still not able to get past this verification screen. I tried this on both Chrome and Firefox with the same result.

On my apple products, I am not asked this and I am able to view the show. I don't get it.

I am watching on my PC because the screen is 32" which is obviously more preferred over a small ipad screen size.

Windows, Windows 10

Posted on Nov 3, 2019 8:13 PM

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Answer 1

Top-ranking reply

KevinKayi

Level 1

13 points

Nov 5, 2019 2:22 PM in response to pureion

honestly, they are making it so hard for costumers.

Why use a credit card as validation method when we already have so many alternatives...

paypal/regular maestro cards etc give multiple options! Apple make it EASIER for the customer to use your services and they will come pouring in!

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Answer 2

Jan 4, 2020 1:54 PM in response to pureion

i am trying to update my payment method when i switched to debit or credit card option after that my phone number showing that enter a valid phone number although i have registered my payment method with this same mobile number.

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Answer 3

Nov 4, 2019 9:00 AM in response to pureion

I had the same issue on a Windows 10 PC. TV+ working on every other device but when you try to stream content on Windows via browser you get asked for a card and debit cards are not permitted.

I went to the main appleid site and added my debit card there, then went back and tried to load content on the Windows 10 via browser - worked, was not prompted for verification.

This was after a lot of time wasted with Apple Support telling me it was an issue with my bank or my windows PC.

Hope that helps

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Answer 4

Nov 9, 2019 3:24 PM in response to pureion

I'm having the same issue, and frustratingly I can't seem to change my payment details (https://appleid.apple.com/account/manage) from PayPal to Debit Card (which btw I don't want to do), because all of a sudden the form is saying my phone number is invalid - which was existing data on my payment details....... Why am I even bothering

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Answer 5

pureion Author

Level 1

86 points

Nov 4, 2019 9:08 AM in response to First_time_support

This worked for me too. Thanks for confirming!

Solution: Go to https://appleid.apple.com and manually add your card info there.

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Answer 6

Paum501

Level 1

4 points

Nov 3, 2019 9:51 PM in response to pureion

I have this issue too. It works fine on my Apple TV, a Roku, and my phone. Was curouis about the PC experience.

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Answer 7

Sekwent

Level 1

31 points

Nov 3, 2019 11:46 PM in response to pureion

Same issue here. I am trying with the card i am using in appstore without a problem.

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Answer 8

Sekwent

Level 1

31 points

Nov 5, 2019 12:31 AM in response to First_time_support

worked for me, but that way, you can't have other payment method, like a mobile phone bill

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Answer 9

zyrEEE

Level 1

4 points

Nov 5, 2019 8:09 AM in response to pureion

Not worked for me :(.

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Answer 10

Dec 7, 2019 9:51 AM in response to Mattcat888

I have a solution. After the message, I opened the Apple TV app from my iPhone. After that, it appears a option to have 12 months try for this service.

It s works for me.

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Answer 11

Jan 13, 2020 12:25 PM in response to pureion

Had a bit a look in dev tools on the web form. Seems to be an issue with validating details. May as well blame developers who programmed it.

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Debit cards are not supported for verification. Apple TV+

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