Can't login into Apple Music in Mac (late2013) macOS Catalina

Hello everyone!


So I cant login into my account in Apple Music in my Mac.

Steps that I do:


1) Open Apple Music

2) In top bar i click Sign In

3) Enter my apple id and password

4) Click Sign In button

5)... and this modal window is closing and nothing happens.


What i can do with this problem?


iMac 27", macOS 10.15

Posted on Nov 5, 2019 3:22 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2019 2:32 AM

So I spent a couple of hours with chat support and 3 apple advisors too, and after all troubleshooting they confirmed the issue. As any others, I was able to login from a different admin user, so they offer me to create a backup of my current data by time machine, and migrate it over to the new user I created previously. As I understand, it's an only possible solution right now.

27 replies

Nov 21, 2019 4:23 AM in response to derroseify

SOLUTION!


There are some terminal commands you can follow (see link for all details): https://appletoolbox.com/cant-sign-in-into-music-or-tv-app-on-macos-catalina-heres-why/#How_to_sign_into_the_new_Music_and_TV_apps


  1. Open the Terminal app on your Mac
  2. Enter sudo -v
  3. When prompted, enter your Mac password and hit Enter
  4. Enter killall -9 accountsd com.apple.iCloudHelper hit Enter
  5. Type defaults delete MobileMeAccounts, hit Enter
  6. Type rm -rf ~/Library/Accounts, hit Enter
  7. Enter killall -9 accountsd com.apple.iCloudHelper hit Enter


You should then be prompted with a message that states “no matching processes found”. Once that message appears, reboot your Mac. This removes all of your iCloud accounts logged into the Mac along with removing them from the affected applications.


After your Mac has finished rebooting, sign into your Mac, and then head over to the following apps and sign in:

  • Music
  • TV
  • Podcasts

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't login into Apple Music in Mac (late2013) macOS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.