AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

Ear tip test for me got passes on both ears straight away and multiple times with both medium and large tips on first couple days after I got them

However, since then, the left consistently fails the test when I check despite the left bud being just as sealed as the right one with identical sound as the right whether ANC/transparency/off selected. Medium and large tips have same result - left fails the tip test every time. Tried un-pairing from iPhone, resetting the pods the setting up again, but no different.

My thoughts are a glitch in the code for the ear tip test that goes wrong after a few days and a future release will solve.

Contacted Apple Support yesterday who had agreed they have seen reports of this already. They got me to send them a full set of logs from iPhone for analysis then will get back to me once their engineering team takes a look.

Very happy with product generally and no problem with function or sound quality.

But something to keep an eye on...

iPhone XS Max, iOS 13

Posted on Nov 8, 2019 8:30 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2019 5:52 PM

I purchased a set of AirPods Pro on the day they became available in store. I personally had problems with them. The noise reduction seemed to work sometimes and just stop working and then start working again. Sometimes better in one ear than the other. I found the Ear Tip Fit Test and ran it. Both sides indicated failure. Long story short, I tried every possible combination of tip sizes and was never able to get both to pass the Ear Tip Fit Test. Left would pass and right would fail. I would adjust the right and then the right would pass and the left would fail. Out of frustration I took them into the Apple Store where I purchased them. They had me try the demo pair (which was pre-installed with medium tips on left and right). I paired the store demo AirPods Pro with my iPhone and placed them into my ear. They passed both left and right immediately. I switched to the small tips and tried again. Both sides passed immediately. I switched to the large ear tips and repeated the test. Both sides passed on the first try. I placed the medium demo tips onto my personal AirPods and tried the test 10 times. It failed every single time despite adjusting and pressing them into my ears between tries. At the end of the Genius session - the very nice Apple Store employee took a new pair off the shelf and exchanged them for my bad pair. It was clear that the original pair had some type of issue. If you are having trouble getting your AirPods Pros to pass the Ear Tip Fit Test, I would take them back and exchange them. They are probably defective. I am so happy that Apple fixed the problem as soon as I took it to them.


Your mileage may vary.

116 replies

Dec 27, 2019 5:19 PM in response to 86hawki

My first pair worked perfectly for about three weeks. Then, the Seal test started to fail and I could hear that there was a loss of sonic quality both in the midrange spectrum and particularly in base. I can hear it immediately. So I brought the suspect Airpod Pros back to an Apple Store and they exchanged them for a new pair. These worked perfectly, also for about three weeks and then the seal started to fail once again. Now, they just don't sound good and there's no position in my ears in which I can get them to seal.


As a next step, I asked Apple to send me a new pair of tips. I got them today. They don't help at all. Exactly the same as before, seal fails and poor sound independent of position in my ears. It's definitely the Airpods themselves that are failing. Or there's some magical gunk in my ears that's causing them to go wonky.


I'm going to try and get yet one more pair from Apple and if those fail, I'm going to do my darndest to get them returned for the purchase price. Their fantastic when they work. Sadly, they don't work for very long.

Dec 28, 2019 12:25 PM in response to mikeyllorin

This works for me too. Cleaning the inward facing mesh grilles gives me back the deep bass, improves NC and allows the ear tip test to pass. So, there is nothing wrong with the seal, fit or size of the tips but just blockage of those grilles. I guess Apple needs to revise the suggestions when there is an ear tip fit test failure: “Adjust, try a different tip and/or clean the mesh grilles”!

Apr 28, 2020 12:30 PM in response to Dell_K

Refitting, resizing, and the sucking method doesn't even work at all. I still fail the tests in both ears. Luckily I have these on Apple Care.


I'm definitely chalking up that these first gen Airpod Pros have design flaws. Because if it isn't this issue of ear tip fit tests failing, then it's the other issue in another long support thread about how these pros naturally fall out of your ears a lot. I never had to readjust wireless buds so often in my life and we shouldn't have to resort to band-aid solutions such as stickier airpod cases to get it to work.


They definitely need to improve things with the next model, but sadly I fear I'll probably skip out any next gen and go for the new over the ear Airpods X headphones they are rumored to be making that are like their beats. I prefer over the ear anyway, but just for doing video conference meetings at work I prefer to use something that looks more discrete.

Oct 5, 2020 7:02 PM in response to Peteyrock

Troll? You kidding me right? Just read the number of comments left by other users who told me the Blu Tack solved their problem! Not a single user has commented that it does not work. Again, I fail to see how your chewing gum "solution" is better than Blu Tack. You said it yourself, you have to chew the gum first, shove that piece of gum into the microphone/speaker mesh, and then wipe it clean with alcohol. With something like Blu Tack, no chewing and wiping is needed. It's your AirPods Pro after all, chew all you want 🤦‍♂️

Oct 13, 2020 11:41 AM in response to Changren Yong

Now you have your first single-user. Blu Tack does not work for me.


Originally my AirPods Pro consistently passed the ear test. However a few months later, they consistently fail with every single possible combination of ear buds. I have even tried using Q-tips, Blu Tack, and a small bit of alcohol.


Nothing changes the results.


It is very strange that they test quite well for awhile and then suddenly completely fail every test.

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AirPods Pro Ear Tip Fit Test fail (seal is actually good on both sides)

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