AirPods Pro have a strange smell on its silicone tips, is that safe?

I got My new AirPods Pro when it is published. When I receive it, I got a strange smell when I open the case. The small is chemically and strong. I think it‘s new and it will gone after days.


But it doesn't after 10 days usage. And the smell is still strong. I think it will not gone easily.


Then I found the smell is mostly come form the silicone tips not the case.


I use this AirPods Pro almost 8 hour/day. Is this smelling tips safe for a long time usage?


I must say actually I like this silicone tips they are soft and work well for the noise canceling. If the odd smell is not unhealthful. That‘s fine for me.


iPhone 11 Pro Max

Posted on Nov 19, 2019 6:51 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2020 7:11 AM

Similar issue here, and it is definitely the case. I've done the following to test/confirm:


  1. Contacted Support about the issue and got them to send a replacement case and new set of silicon tips
  2. Separately, I had requested another set of replacement tips (so I have one to act as a control)
  3. First set of tips: I used them as normal--leaving them on the AirPods Pro when charging in the case.
    1. Within 24hr, these had the horrible VOC/blueberry smell
  4. Second set: I removed them before charging so they have never gone in the case
    1. Still no smell after 2-3 days (side from a very slight silicon smell they started with)


The Senior Apple Support representative said she had never heard of the issue, it is not in her documentation, and that more people need to contact them about it if they are having issues. So, again if you have not contacted Apple Support about this, please please do.



Just to confirm it is the tips absorbing VOCs/the smell from the case, I have repeated steps 3 & 4 a few days--and while the tips have a slight silicon smell, they have not picked up the horrible VOC/"blueberry" smell.

80 replies
Question marked as Top-ranking reply

Feb 16, 2020 7:11 AM in response to Cloud.Liu

Similar issue here, and it is definitely the case. I've done the following to test/confirm:


  1. Contacted Support about the issue and got them to send a replacement case and new set of silicon tips
  2. Separately, I had requested another set of replacement tips (so I have one to act as a control)
  3. First set of tips: I used them as normal--leaving them on the AirPods Pro when charging in the case.
    1. Within 24hr, these had the horrible VOC/blueberry smell
  4. Second set: I removed them before charging so they have never gone in the case
    1. Still no smell after 2-3 days (side from a very slight silicon smell they started with)


The Senior Apple Support representative said she had never heard of the issue, it is not in her documentation, and that more people need to contact them about it if they are having issues. So, again if you have not contacted Apple Support about this, please please do.



Just to confirm it is the tips absorbing VOCs/the smell from the case, I have repeated steps 3 & 4 a few days--and while the tips have a slight silicon smell, they have not picked up the horrible VOC/"blueberry" smell.

Dec 8, 2019 12:02 PM in response to sperber

The way that I determined it to be the case itself (and not the tips) was:


Remove the headphones and tips from the case. Keep the case open to air it out. The smell will go away after leaving it open for a while. Close the case and leave it closed for 15 minutes or so. The smell will be strong again. Finally, if you don't reintroduce the tips to the case they won't have smell. So I think the tips just absorb and remit, rather than being the source.

Dec 31, 2019 9:01 AM in response to Cloud.Liu

Here is the conclusion.

  1. The bad smelling come from the case and the tips absorb the odor.
  2. You can't get off this odor, trying to clean it or blow it with a fan, not working. The odor will come back next day always.


Consider the total sales volume of the AirPods Pro is a huge number and Only few of us feedback the smelling issue here.

It seems we are the minority bad luck guys.


Here is what you can do:

  1. if it still in the 14 days guarantee return it and got a new one.
  2. if not, feedback to apple or the local retailer, let them know the bad smell and ask to exchange a new one.
  3. if they don't give you a fair exchange ... back here and leave a message ... let us know what‘s going on.


If there is many of us Apple should start a call back.

If only few of us Apple could fix this issue and keep silent and just exchange new one for us.

Hope every one here can get a new clean AirPods Pro without any odd smelling on it.

Jan 8, 2020 8:08 AM in response to Leon_moench

I took mine in and they exchanged them for a new pair. The new pair has a faint smell, but noting close to how strong the first pair was. Will see if it gets worse. I smelled my friends and they barely smelled. Its definitely the case that has the smell because Apple stocks the replacements as individual parts and are boxed individualy when they get them for exchange.

Mar 5, 2020 5:06 PM in response to hollygollygirl

@Hollygollygirl: Thanks for posting this. I actually bought third-party tips and am using those. Same problem as before. So the issue, I believe, is still that the tips are absorbing from the case and then re-emitting (esp. when they are warmer in your ears). That or the third-party tips are just as bad). I've been charging with the lid open and that does seem to make a difference. Give that a try and please post a follow-up if it helps.

Nov 21, 2019 6:39 AM in response to JoshD

You are right.

I checked the other 4 tips in the box, there are not have that chemical smell. They did absorb the smell come form the case during this days.


I still remember that strong smell when I first open the case 10 days ago. I guess it is some kind of organic solvents just like machine oil or lubricant or something else.


Now I can hardly smell that odor form the case but easily smell it on the tips. This silicone Tips did a good absorb job.


I think apple should find out why the case have this odd chemical smell , stop it happens again.


And I think I need to clean my case (use 75% ethanol maybe).

But for this contaminate tips, the smelling on it is still strong and I don't think it could be removed properly. I guess the only option is to buy a new suit of tips to replace them.


Jan 19, 2020 5:17 PM in response to Cloud.Liu

Hi. So, I returned and purchased a new pair. Same issue, though these smelled slightly less toxic. The rep that helped me return the previous pair said they'd not heard about a smell (not that they would tell me). I believe the only solution for this is time until Apple figures out why these odor is present. Hopefully the odor isn't actually toxic...


A few more thoughts:


  1. Given that I've now seen this with three pairs, my assumption is that ALL AirPods Pro have this issue but only some of us care enough about it to be here.
  2. This is likely some chemical used in the manufacture of the case or of the components inside the case and the silicon ear tips simply absorb (and reemit) the smell.
  3. I'm hoping that Apple does fix this and that at some point it'll be possible to swap the charging case for one that doesn't stink. If it happens, I'm guessing there's no announcement. We'll know only because new units no longer smell. Since this could take until the next generation of AirPods Pro, I'm just going to use these and do my best to air them out.

Mar 7, 2020 3:17 PM in response to JoshD

Hey @JoshD. I’m so glad that charging with the lid open is helping you. As I wrote in my original post that is what I have been doing but the smell isn’t going away. Also, when I got my replacement case the case was just fine with no smell. I still believe that the smell is coming from the earpieces and possibly from the silicone eartips because I received some new tips from the Apple store which were packaged separately from the case in a separate box and they also have a strange smell. I also found a website that tears down the airpods pro which shows a lot of glue inside of the earpieces which makes me wonder if the glue is offgassing and makes the already smelly silicone even worse.


I also saw a post on reddit about the “nail polish smell” and they also suspect it is coming from either the glue or the silicone eartips:

https://www.reddit.com/r/https://www.ifixit.com/Teardown/AirPods+Pro+Teardown/127551


https://www.ifixit.com/Teardown/AirPods+Pro+Teardown/127551


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro have a strange smell on its silicone tips, is that safe?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.