Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

I just got my 16 inch macbook pro. There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video. Is this hardware or software issue?


[Re-Titled by Moderator]


MacBook Pro with Touch Bar

Posted on Nov 21, 2019 7:27 PM

Reply
Question marked as Best reply

Posted on Dec 1, 2019 10:59 AM

⚠️ PEOPLE!


APPLE WILL NOT SEE YOU COMPLAINTS HERE. This is a user-to-user forum. We aren't Apple.


THIS LINK: Feedback - MacBook Pro - Apple 👈🏻


will get to an appropriate Apple team member. Please take advantage of it if you really care about getting the problem addressed. That link creates valuable complaint data for assessing the extent of the problem---these user forums do not.


There are plenty of examples where large numbers of reports though the above feedback system made a difference. There are no examples of complaining here helping fix anything.

Similar questions

230 replies

Nov 28, 2019 10:04 PM in response to harsh267

I have the same issue - i9 2.4, 64gb ram, 2tb, 5500m 8gb. I have only heard it in Youtube. Seems to be 50/50 every time I skip to a different point in the video. Got the machine a couple of days ago. Hopefully it gets sorted in the "easy return" window, otherwise she is going back. Real shame, as it's a really awesome machine otherwise. Apple please fix this, otherwise you'll have a ton of returns!!

Dec 6, 2019 8:37 AM in response to liangfromrochester

it is indeed not limited to the new 16 inch. I can reproduce the same problem with a 2013 Macbook Pro 13 retina, albeit at a lower volume level. I believe it's more noticeable with the new 16 inch model just because it can produce more volume and more low end.


having said that, please add a tiny lag before the power circuit is shut down. I can imitate that by running Spotify in the background at zero volume, and popping issue can no longer be reproducing on Youtube.

Dec 10, 2019 6:31 PM in response to liangfromrochester

Here is temporary "fix":

Open tab with 10h video -> play it -> mute the audio.

Also switch to 144p resolution to save the bandwidth and cpu resources.


I was ready to send it back but it does look like the software issue. I will give Apple 2 weeks to fix it but if they won't, I will send it back for refund. The premium price should come with premium quality.

Dec 22, 2019 2:34 AM in response to liangfromrochester

Apple support don't acknowledge this problem.


Catalina 10.15.2 seems to have changed the problem. If you're not plugged in and are on lower power (haven't thoroughly tested the cases) it'll start popping in some quieter videos even without skipping or pausing.


At the moment we can't even be conclusive whether this is software or hardware lol. I'm sure it can be fixed by software as the problem can be solved by playing silent video (or at least it would help).

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.