You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

I just got my 16 inch macbook pro. There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video. Is this hardware or software issue?


[Re-Titled by Moderator]


MacBook Pro with Touch Bar

Posted on Nov 21, 2019 7:27 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2019 10:59 AM

⚠️ PEOPLE!


APPLE WILL NOT SEE YOU COMPLAINTS HERE. This is a user-to-user forum. We aren't Apple.


THIS LINK: Feedback - MacBook Pro - Apple 👈🏻


will get to an appropriate Apple team member. Please take advantage of it if you really care about getting the problem addressed. That link creates valuable complaint data for assessing the extent of the problem---these user forums do not.


There are plenty of examples where large numbers of reports though the above feedback system made a difference. There are no examples of complaining here helping fix anything.

Similar questions

230 replies

Jan 5, 2020 7:45 AM in response to mintheuniverse

Hi thanks for suggestion and that’s what Apple support told me however I have specific scenario that is repeatable every time on my machine even after wiping it clean. If someone can try this to confirm if is happening as well:


1. Launch YouTube on Safari
2. Please play this SPECIFIC song (during first 30 sec): https://www.youtube.com/watch?v=b5Zay_Hd_7Q
3. Minimize Safari
4. CMND + Tab to scroll through apps try having Mail or Photos open
5. While Safari is minimized and app switcher is hovering over Mail or Photos , g over Safari icon and hit CMND + Q to quit (must be from app switcher).
6. You will hear a popping sound.



Jan 17, 2020 8:29 AM in response to liangfromrochester

Sad to have to report I'm having this issue as well with my already replaced MBP. The first one had an issue with the screen (glitches) and was replaced as DOA. had to wait two weeks, now my new one arrived and I'm having issues with the sound :/ I really hope it's a software things as I don't want to go and replace it again ! I


You can hear it very well in Apple Music, but in any other program as well. Here is the video I made of it:

https://www.youtube.com/watch?v=gcUo_dNsM-k


I already updated to 10.15.2 and all proposed solutions (ex change it to 96 Hz or mute the input sound) do not work.

Jan 17, 2020 8:49 AM in response to morreke

I'm quite sure that this is a tech/design-issue with the speakers


when you skip through a sound it's very likely that you do this while a waveform is not at zero-crossing.

It's normal that you get clicks then. If this happens at certain frequencies the speaker are resonating stronger the click gets louder.

This should be fixable with the software or even the audio-driver by doing some very short fades when skipping.


I'm not quite sure why it goes completely away at 96 kHz and why this doesn't work for you.

Jan 17, 2020 10:12 AM in response to liangfromrochester

Talked to apple support. Need to bring it in again. Second time :( I don’t want to do it as it’s not that close from home and need to get productive soon :)


what weird is: I recorded some music from Apple Music with QuickTime. The same song which I played when recording the example video. When I play that music clip through QuickTime I don’t have any issues.

Jan 21, 2020 1:46 AM in response to dwardu

No they didn’t. They just did their standard checks (I even had to boot in safe mode to see if the cracking happened there and in safe mode the sound drivers are disabled). Looked to me as well as their shift was over and the support guy wanted to go home. So for the support, no thinking out of the box there.


It seems to me the issue happens mainly in Apple Music as the music starts and stops immediately when pressing the buttons. In Spotify I don’t have the issue but there is a small delay after play, stop or skipping actions.


So I think the root cause is a hw issue (maybe it’s just normal behavior like @verstaerker2 mentioned ), but with smart programming it can be hidden.



Jan 21, 2020 2:10 AM in response to verstaerker2

yes I did try $8 and 96kHz and it still does and no I don't mix my productions on the internal speakers obviously. But when you spend 6 odd K on a computer it should not make a very loud pop every time you stop the music. it sounds offensive like there is something really wrong with it. you get what you pay for and paid a lot so I don't expect crap like this

Jan 31, 2020 10:37 PM in response to liangfromrochester

Does the cracking continue when other sounds are played?

Because it is constant on mine -- I had a similar issue on my hi-fi a few years ago when we discovered that a tweeter in the front left speaker had developed a rattle. We ended up having to replace the tweeter.


Give the depth and extent of coverage on the issue of Crackling from the speakers on the bran new 16"MBP - I am surprised that there has been NO OFFICIAL COMMENT from APPLE --- perhaps they are working up to a product recall/hardware fix 2 months in.

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.