Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face id not working

I dropped my phone to the toilet and it was there for only a couple of seconds. I immediately picked it up and put it on rice. My camera got water in it and it didn’t work at first but then started to work again. That was over a week ago and my Face ID is not working at all even though i tried to reset it over and over again. What can i do to fix it?

iPhone X, iOS 13

Posted on Nov 26, 2019 3:58 AM

Reply
Question marked as Best reply

Posted on Nov 26, 2019 4:26 AM

Nothing you can do to fix it.

Your device has been damaged by water and must be replaced. It can not be repaired.

1 reply

Face id not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.