How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

I have two different external monitors that both are behaving the same way.


HP ZR2740w connected via DisplayPort USB-C adapter

AOC USB-C Monitor


The HP is the primary external monitor, but I tested with the AOC monitor that is my travel monitor. Both are currently experiencing the same behavior. Both have worked with other Mac's (MacBook Pro 15", iMac 27"). Seems like there is an issue with the driver on this one alone.


At first I had the devices connected to USB-C on the left hand side. I tried different ports as part of the original troubleshooting a week or so ago and it resolved it by using the right side USB-C ports. Now this morning I come to wake the computer and we are back to flickering when I try to connect either of them. There does not appear to be any update available at this time.


Thoughts?



MacBook Pro with Touch Bar

Posted on Nov 27, 2019 6:28 AM

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Posted on Feb 7, 2020 9:54 AM

So this is the first time that I had this continue on to a new monitor (MSI 34" ultrawide) this morning. I changed to mirror my display with CMD-F1 and the monitor got to a good state, as well as my MacBook. Using CMD-F1 again to switch back to multiple monitors put my display right back where I wanted it. This was after multiple unplug and replugs.


Just to re-iterate the process I went through in steps

  1. Came back from lunch, external monitor (set as primary display) would not come on, even though the Mac recognized the desktop (I could move my mouse to it)
  2. Unplugged USB-C adapter, replugged. No change (laptop screen worked fine whole time)
  3. Unplugged and moved USB-C adapter to new port, no change
  4. Unplugged and moved back to the original port, no change
  5. CMD-F1 to move to mirror displays, Macbook display adjusted to match the screen dimensions (21:9)
  6. CMD-F1 to move back to dual displays - all is well

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74 replies

Jan 14, 2020 8:22 AM in response to Grant Bennet-Alder

Thanks for the help... the LG display software has no settings that change sleep or port priority functions that I see. Regarding the detect display button on the MacBook Pro. Where is that button? I've seen that suggestion before but can't find it. When the display does not wake, the the MBP does not usually wake either. The MBP display seems to flicker and not show the desktop. It usually requires a restart.

Jan 23, 2020 11:33 AM in response to GolpherZX

I am having this same issue with a variety or variations that worked perfectly fine with my other MacBook. First I noticed that when I plug in my dock I got flickering; I thought maybe it was a cable or dock issue as the dock gets relatively heavy use. I tried a variety of cables as well as an Apple USB-C dongle and had the same issue with the ports on the left side of my 16 inch Pro. I then switched to the right side of the unit and got it to work occasionally. Sometimes if the computer is sleeping it won't wake up or the external display won't activate. Yesterday I was working remotely and decided to pull out my portable ASUS monitor and had the same issue. The monitor typically powers up in seconds but when plugged in it would power up briefly then no display. I then plugged the monitor into one of the right hand ports and it worked. Please advise

Feb 4, 2020 4:56 PM in response to smsmlee

Same problem. I have a Dell U3415W - tried everything HDMI, mini dP, screen flickers every few seconds. Very frustrating - I cannot believe that Apple allows these type of nasty bugs and do nothing about it. Years back, I moved to apple because of software, now, I may leave apple because of software. Apple, if you are reading this forum, please do something about it.

Feb 9, 2020 8:03 AM in response to Grant Bennet-Alder

Many many many many people are posting about this issue here. Did you do a poll or something? How many people do you know personally that are using external displays with the new 16 inch? I don’t know anyone else personally that has the 16 inch. But yes I know plenty of people using a variety of Mac products with infinite display scenarios without issue. I see everyone here is using a new 16 inch and having the issue.

Feb 21, 2020 7:58 PM in response to Grant Bennet-Alder

Yeah, there's not much else to try. My main goal with all of this was to provide another set of data points to the community. To let other users know that "it's not just you" - others are having this issue.


I appreciate the attempts to help, but I think it's a pretty cut-and-dry case of a bad driver/software or (... and I really hope this isn't it), bad hardware.


I will definitely try to get this on Apple's radar (no pun intended). Thanks again for the effort.

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How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

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