How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

I have two different external monitors that both are behaving the same way.


HP ZR2740w connected via DisplayPort USB-C adapter

AOC USB-C Monitor


The HP is the primary external monitor, but I tested with the AOC monitor that is my travel monitor. Both are currently experiencing the same behavior. Both have worked with other Mac's (MacBook Pro 15", iMac 27"). Seems like there is an issue with the driver on this one alone.


At first I had the devices connected to USB-C on the left hand side. I tried different ports as part of the original troubleshooting a week or so ago and it resolved it by using the right side USB-C ports. Now this morning I come to wake the computer and we are back to flickering when I try to connect either of them. There does not appear to be any update available at this time.


Thoughts?



MacBook Pro with Touch Bar

Posted on Nov 27, 2019 6:28 AM

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Posted on Feb 7, 2020 9:54 AM

So this is the first time that I had this continue on to a new monitor (MSI 34" ultrawide) this morning. I changed to mirror my display with CMD-F1 and the monitor got to a good state, as well as my MacBook. Using CMD-F1 again to switch back to multiple monitors put my display right back where I wanted it. This was after multiple unplug and replugs.


Just to re-iterate the process I went through in steps

  1. Came back from lunch, external monitor (set as primary display) would not come on, even though the Mac recognized the desktop (I could move my mouse to it)
  2. Unplugged USB-C adapter, replugged. No change (laptop screen worked fine whole time)
  3. Unplugged and moved USB-C adapter to new port, no change
  4. Unplugged and moved back to the original port, no change
  5. CMD-F1 to move to mirror displays, Macbook display adjusted to match the screen dimensions (21:9)
  6. CMD-F1 to move back to dual displays - all is well

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74 replies

Jan 22, 2020 9:33 PM in response to rtgtrovador

I have the same problem (ethernet) with WD15 (mine is 2018 air, 10.15.2). The only solution now is to reboot the mac. It only the first time you connect the device. Once you disconnect it, you have to reboot it no matter what. (you can try to switch off/on. ) I guess catalina is the problem.


when you turn off the ethernet and turn it on again, it somehow works but very very slow.

(you can try yourself "sudo ifconfig XXX down/up", XXX is id of your device)

Jan 23, 2020 11:26 AM in response to Planet51

I have this issue with multiple setups; I run an IOGEAR dock that pushes 100 Watts and I still have this issue. I have an ASUS portable monitor that worked fine on my MacBook 2016 without issue but new MacBook Pro 16 inch can't run it. There is a driver issue. Ive also noticed that when I use the Apple USB-C dongle my MacBook Pro stops charging when it goes to sleep.

Feb 7, 2020 8:07 PM in response to GolpherZX

I'm seeing a similar behavior.


It usually works. But I had this issue twice today. Usually I'm waking the computer from sleep. The screen on the MBP repeatedly flashes, and nothing happens on the external 4k dell display.


Restarts always seem to fix it (this is not an acceptable solution). I also just tried plugging it into the right hand side USBC port and it worked just fine. Not sure what's up with that. I'm using the CalDigit USB-C pro dock, with display-port. As it's working for now, I'm going to leave it and get back to work, but I don't have a lot of confidence in this solution always working.


----

Macbook Pro 16"

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB


Feb 8, 2020 11:22 AM in response to Andystrandquist

Andystrandquist wrote
:... Also, it stopped charging as well after going to sleep.


If you are charging with an external dock rather than the Apple power adapter, it probably sent a "go to sleep" signal to the dock when it went to sleep. Use the Apple Power adapter for best results.


If you are using HDMI, which was invented for HD TV sets, it is being stretched to the breaking point by hi resolution displays. There is more than little black magic getting HDMI to work at higher than HD resolutions -- everything must be perfect, and the cables must be exceptional.


If your display has a DisplayPort family input, using that would be superior and far less trouble.

Feb 9, 2020 7:14 AM in response to Andystrandquist

Many, many other users are connecting a multitude of displays and using them without the complaint of flickering. [Fan Noise they complain about, but not flickering.]


You should contact Apple Support and arrange to have your MacBook Pro setup evaluated. Take all your gear to your free appointment at an Apple store. You can start with the "Contact Support" link at the top of every forum page.

Jan 14, 2020 6:59 AM in response to GolpherZX

Having a similar issue with an external display (LG UltraFine 5K Display) where sometimes the MacBook Pro doesn't recognize that it has the display connected to it. This is usually when it wakes from an extended sleep. I have to restart the MacBook Pro, disconnecting and reconnecting the cable doesn't seem to help. It is connected via the Thunderbolt 3 cable that came with the display (uses one cable to charge and feed video). I have the display set as my primary display with menu and the MacBook Pro is the secondary display. Prior to this display I had the original Apple Thunderbolt Display that I connected with an adapter. Same thing was happening, so I thought it was the display and adapter, which is why I purchased the new display. Anyone else have this issue or a solution?

Jan 14, 2020 8:06 AM in response to Grant Bennet-Alder

I started with the LG-supplied Thunderbolt 3 cable and switched to the Apple Thunderbolt 3 cable. The not-waking-from-sleep issue is happening regardless of which cable is being used. And it happens whether the LG monitor is supplying power or the Apple Power Supply. Many threads about the wake-from-sleep issue, so thinking it is not a cable issue. Hopefully fixed with a software or firmware update from Apple.

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How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

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