How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

I have two different external monitors that both are behaving the same way.


HP ZR2740w connected via DisplayPort USB-C adapter

AOC USB-C Monitor


The HP is the primary external monitor, but I tested with the AOC monitor that is my travel monitor. Both are currently experiencing the same behavior. Both have worked with other Mac's (MacBook Pro 15", iMac 27"). Seems like there is an issue with the driver on this one alone.


At first I had the devices connected to USB-C on the left hand side. I tried different ports as part of the original troubleshooting a week or so ago and it resolved it by using the right side USB-C ports. Now this morning I come to wake the computer and we are back to flickering when I try to connect either of them. There does not appear to be any update available at this time.


Thoughts?



MacBook Pro with Touch Bar

Posted on Nov 27, 2019 6:28 AM

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Posted on Feb 7, 2020 9:54 AM

So this is the first time that I had this continue on to a new monitor (MSI 34" ultrawide) this morning. I changed to mirror my display with CMD-F1 and the monitor got to a good state, as well as my MacBook. Using CMD-F1 again to switch back to multiple monitors put my display right back where I wanted it. This was after multiple unplug and replugs.


Just to re-iterate the process I went through in steps

  1. Came back from lunch, external monitor (set as primary display) would not come on, even though the Mac recognized the desktop (I could move my mouse to it)
  2. Unplugged USB-C adapter, replugged. No change (laptop screen worked fine whole time)
  3. Unplugged and moved USB-C adapter to new port, no change
  4. Unplugged and moved back to the original port, no change
  5. CMD-F1 to move to mirror displays, Macbook display adjusted to match the screen dimensions (21:9)
  6. CMD-F1 to move back to dual displays - all is well

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74 replies

Dec 12, 2019 6:33 PM in response to GolpherZX

Same-ish. Was using a USB-C dock (Dell WD 15) that connected a Dell Display via HDMI on the 15", plugged in the 16" and the display flickers, green/static and now even the Ethernet isn't connecting. Tried display with portable dongle, works fine! It also charges sporadically, thought maybe the Dock wasn't pushing enough power for the hungrier MacBook Pro 16", used a 185w power brick to the Dell WD 15, which it supports, made no difference. Would hate to reconfigure my one cable setup, hoping update would patch it up, no such luck, problem persists with Catalina 10.15.2 I can continue using VGA as that seems to work, not HDMI, but the rest of the dock is partially functional, no Ethernet, power, USB unreliable.

Feb 21, 2020 3:31 AM in response to GolpherZX

I have this same issue. I just got my 16" 2019 MacBook Pro 3 days ago. Previously I had a 15" 2016 model. I migrated from the 2016 to the 2019 via Migration Assistant so the software setup is fairly identical. I never had this issue with the 2016. Everything is the same (software, hub, monitor, cables). The only thing that has changed in my setup is the physical laptop hardware.


I have a USB-C Hub with a monitor attached via HDMI. When I leave the 2019 MacBook overnight (and it goes into sleep mode), attempting to wake the machine results in a flickering loop where it's trying to initialize the displays over and over. If I unplug the USB-C hub (and thereby the external Monitor and everything else) the MacBook wakes fine. However, once I plug the hub back in I start getting the flickering loop again. Rebooting is the only thing that lets me use the hub/external monitor again. Again, this never happened with the 2016 on an identical setup. There is clearly an issue with the 16" 2019 MacBook Pro. My hope right now is that it's not a hardware issue and they can fix it through software. Other than this issue I love the machine so far.


For what it's worth I have a LetsCom USBC002 hub and the monitor is a Philips PHL 276E9Q. My MacBook has the AMD Radeon Pro 5500M 8GB graphics hardware.

Feb 21, 2020 5:56 PM in response to ForceBlast

Readers here are all other users like you. Apple does not troll the forums looking for complaints -- it only works on fixing problems that have been formalized into a Bug Report with enough additional information provided to attempt to reproduce the issue in their labs.


I am trying to think of things for you to consider to get to the bottom of this.


If you do not want to do any more debugging yourself, please take the opportunity to contact Apple Support to get your complaint on record. Make certain the person you are dealing with knows that your problem is NOT solved, if that is the case, and do not let them dismiss you without filing a Bug Report. Start with the "Contact Support" link at the top right of every forum page..

Feb 19, 2020 8:54 AM in response to GolpherZX

Having the same issue. At first I thought it was the Hyperdrive USB-C hub I was using. Tried two different Hyperdrive models and had the same problem:


When I first turn on the MacBook Pro 16" it wakes up the external monitor as well (Asus PA248) which is connected via HDMI cable. But often after the computer goes to sleep, and I wake it up, the external monitor and MacBook monitors start flashing on and off until I unplug the external. So I ordered a USB-C to DisplayPort cable, and I'm having the exact same issue. Monitor always worked fine on my Lenovo PC and previous 2015 MacBook Pro 15" before now. So I'm assuming it's the MacBook that is having the issue.


If I restart the MacBook, the problem ceases. But I don't want to restart my Mac every time I step away for a few hours, or leave the Mac running 24/7.

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How to resolve flickering and unusable external monitors with the new MacBook Pro 16"? Displays have worked with previous MacBook Pros.

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