Has anyone experienced these glitches/graphical errors when scrolling through photos in their library? Not sure whats cause the issue, could it be a software or hardware issue? Regardless my Mac book is relatively new, so this concerns me quite a bit.
MacBook Pro 13", 10.15
Create a new library, import some of the same photos that are problematic in your current library and see if the problem persists. If it does try the following:
1 - copy the library to another user account on your Mac and see if the problem persists.
2 - copy the test library to another Mac that is running the same version of system and Photos and see if the problem persists. It's best if the other Mac is a different type of Mac than the one your're having problems with, i.e. if your Mac is a laptop try an iMac.
Here's the report I ran, seems to have found no minor or major issues.
Good news!
Have you tried to scroll pictures in recently added and in Albums?
I ask because I have the glitch only in these two sections of photo app.
Update: I tried a clean install of the new Catalina version (10.15.2) but no luck...the glitches in Photo are still there.
Very disappointed.
.
Any chance you found a fix? I just started encountering this today. This, photos won’t sync, music is jacked, super disappointed in Apple right now.
First thing to do is make sure you have a current and complete backup of your hard drive. If you have a drive you can clone your boot drive to that would expedite the troubleshooting.
Now log into another user account and see if the problem persists there in Photos. (This tells us if the problem is limited to your user account or is system wide).
If still a problem from your account boot into Safe Mode (Use Safe Mode to isolate issues with your Mac) and check to see if the problem persists there. Reboot normally and check again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
Lastly, it may be time to make an appointment at the nearest Apple Genius Bar for a free diagnostic check. They may want to wipe the drive and reinstall a clean system to assure that there's no 3rd party software that could be causing the problem. So that's why you should have a current and complete backup before taking it in. If you go the clone route you can boot from the clone, and erase the laptops boot drive and clone back to it from the external drive.
Appreciate the trouble shooting steps you provided, I was on the phone with apple care for a couple hours and they couldn't seem to figure out why the glitch is happening. We did multiple troubleshooting steps such as repairing photos library, checking startup items, etc. Only information that we discovered is that when I created an alternate user and uploaded photos on that user there didn't seem to be any graphical issues. While I didn't find the answer or fix I was hoping for it is reassuring that others are having the same issue. Apple ended up running a diagnostic report on my computer and will contact me this Friday 12/6/19 about the results.
Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Copy the report
and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report
IMPORTANT:
Before running Etrecheck assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:
ALSO:
Then we can examine the report and see if we can determine the root of the problem.
Photos Mac App Graphics Issue
