You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
So, all of a sudden no matter what I do I can not get the AirPods pro to pass the ear tip fit test, even though they were set up with and I have been using the medium tips. They seem to be providing noise cancellation but they just don’t pass the test anymore. I was able to use them on a three hour flight yesterday with success, they just don’t get pass the test. Anyone seen this?
iPhone 11 Pro Max
That’s ok saying that. But at £250 this simply shouldn’t happen. Or at the very least Apple should release an official response if this is a known problem. Used my new AirPod pros for 5 days without a problem then all of a sudden I can’t get a seal. And I can hear a reduced performance.
That’s ok saying that. But at £250 this simply shouldn’t happen. Or at the very least Apple should release an official response if this is a known problem. Used my new AirPod pros for 5 days without a problem then all of a sudden I can’t get a seal. And I can hear a reduced performance.
Hello,
Yeah, that happens. Many people report that it works at first, but not after a little while.
Choose the size of your AirPods Pro ear tips for the best sound - Apple Support
If the AirPods still work OK, don't worry too much until it gets sorted out.
Good luck.
Thanks for the reply, but I wasn't going to accept that since I tried all the tips and they had been working after I settled on the mediums. All was well initially for the first two weeks. Then, they BOTH just stopped passing the fit test. And when my 'old' Bose QC35's were working better at NC I knew there was an issue, because, in my testing, the AirPod Pros are better than the Bose. I Actually just got back from the Apple store where they replaced the AirPods Pro. There was definitely an issue with the noise cancellation process which I suspected was the case. The strange thing is, that the NC was partially working, but not the initial rich NC experience I first had out of the box. I would have expected it to have failed completely, but it just goes to show you how sophisticated the technology in these things are. I'm a happy camper now!
Since my AirPod Pro's auto-updated to Firmware 2C54 the ANC has been woeful.
I work in a busy office and since the FW update they do not cut out sound now - they make the sound muffled but I can still hear it and it's distracting. They used to cut it out completely.
Hopefully there's a fix in the works...
Not denying they are amazing little devices, I love the the sound quality when I'm playing music or listening to podcasts, but the ANC has been severely degraded in the latest firmware update:
I still love the sound however I used to be able to have them in with nothing playing and hear nothing in the busy office I work in. Now I hear everything, just muffled.
I can understand your frustration, but hey, Apple made good and replaced the devices. All in all, I'm still in awe of these little bundles of audio joy. They're a technical marvel.
AirPods no longer pass ear tip fit test
