Using emojis with smart keyboard, globe doesn't work

While I only have 2 keyboards installed on my iPad, if I tap on the globe key on my smart keyboard, if I tap on it a second time right after, it brings up the box you describe and will show the list and hold it there. Successive presses will allow it to toggle the list.

What happens if you remove the keyboard. Are you able to access the Emoji and other keyboards using the virtual keyboard on the screen? Trying to determine if the problem just exists with the Smart Keyboard.

I understand that removing the keyboard is not practical, I was just wanting to see if the iPad would change keyboards in that fashion. I wouldn't expect that an update would be needed to fix this, since it is not affecting all iPads. Is restarting the iPad the only troubleshooting you have tried? I would next try to create a current backup of the iPad and then restore to that backup and see what happens.

What other keyboards do you have installed? Has the globe button ever worked for changing the keyboards? Did it change after installing a second or additional keyboard? Have you tried removing all keyboards except your language, and then test? If it works, test adding each additional keyboard at a time to see if it breaks?

These are the two things I would recommend trying next. Come back if nothing works.

Wait a minute. You say that the globe button only works when the Smart Keyboard isn't connected? Let's go back, which globe button where you referring to originally, the one on the Smart Keyboard? You should not be seeing a keyboard on the screen if you have the Smart Keyboard attached. If you are experiencing a problem with the Smart Keyboard, I would suggest at this point in your explanation rather than the restores, that you make a Genius Bar appointment at the nearest Apple Store to have the Keyboard examined to ensure that it is working correctly. That Smart Keyboard has a warranty as well.

Dragonetti wrote:

What the Smart Keyboard globe button does do is toggle something so that I can access the third symbol/character on the number keys. For example, the number 3 also has a £ sign above it and a # next to it. Shift+3 always gives me the hashtag but if I press the globe once and then hit shift+3, I get a pound sign.

In that case the globe key is completely switching your keyboard layout. The one which has £ on Shift 3 and # on Option 3 (that's what the printing on your keyboard means) is called "British". When Shift 3 produces #, you are using the layout called "US". Which layout gets used is determined by settings > general > keyboard > keyboards > hardware keyboard.

Hello,

Have you tried restarting iPad?

Restart your iPhone, iPad, or iPod touch - Apple Support

You're welcome. I'm glad you got it to work. If you do have an Apple Store close by, next time you are there, bring the iPad and keyboard with you and see if they can check it out.