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TDSN2014 Author

Level 1

36 points

Screen time communication limits and downtime contacts

The new update on December 10, 2019 is to now enable parents to allow certain contacts during “downtime”. I’ve allowed myself as her mom, but when she tried to text or FaceTime me, she still isn’t able to do so and has to request more time as if I’m any other person in her contacts. I’ve set it to allow 4 people to be contacted during downtime but it doesn’t work. It shows my phone number and says it’s not an allowed contact. But it IS. This is a great feature I was super excited about but it doesn’t work. APPLE PLEASE FIX THIS! It was advertised even on tv that this feature was coming. It came but it just doesn’t work. Help!!!

iPhone XS, 13

Posted on Dec 11, 2019 7:12 PM

Best reply

rocco781

Level 1

9 points

Posted on Dec 28, 2019 8:32 PM

The downtime-identified contacts is not working in my set up as well. In addition, even when I designate the same contacts (parent names) as emergency contacts, the text, phone and face time feature still doesn't let my child to call out to these designates in downtime or after screen time has expired before the downtime period ends. These issues are both serious bugs and should be addressed with highest priority.

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Screen time communication limits and downtime contacts

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