Google Maps

I cannot load Google Maps on my MacBook pro safari browser. WHY?


Posted on Dec 14, 2019 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2019 11:13 AM

In short: Pls. give http://maps.google.com/?force=canvas a try.


In detail:


Hm..., I myself experienced the issue today for the first time.

I then updated Safari to 13.0.4 without applying Security Update 2019-007 10.13.6 (as there are frightful reports about upgrade failures).

The problem still persists.


So the problem might be caused by some recent changes within Google Maps itself.

There have been similar reports years ago...


Google Maps recommends using 2D mode when experiencing problems with (now default) 3D mode on one of its Maps help pages at https://support.google.com/maps/answer/3031966?hl=en


2D Mode: This Google Maps version may work better on older or lower performance computers. It doesn’t have 3D images or WebGL, and it uses simple zooming and transitions. Open Maps in 2D Mode.

And yes: A bit dull, but working like a charm :-)

89 replies

Dec 15, 2019 6:49 AM in response to brendafromhurst

I have the same problem. Spotted today only. I had some updates as well on the 13th for Safari and macOS security updates.

Same message "A problem repeatedly occurred with "https://www.google.com/maps"

It works fine on Chrome and on Android. Also the built in Maps application of the Macbook works OK.

I have the feeling the Safari update has something to do with it and they should work on a fix themselves.

Dec 15, 2019 1:35 PM in response to roberts735

I deleted Maps from my computer and could not figure out how to reinstall. After reading all the posts, I typed google maps 2d version and it loaded, so I ADDED that to my favorites. Cannot figure out how to get the logo back, but I can work with this for now until a better fix comes along.. Thanks for all the input everyone has shared. I hope this helps.

Dec 16, 2019 12:47 AM in response to brendafromhurst

What others in this thread call "a solution", is not a solution at all. Google Maps 3D worked totally fine in Safari until a few days ago. The cause lies in an Apple upgrade, and reversing to Google Maps 2D is not a solution for people who expect things to keep on working the way they were before the Apple upgrade.


So, to summarise: This problem has not been solved yet.

Dec 16, 2019 6:46 AM in response to rsaddey

Hey there, actually Google Maps don't remember the 2D/3D setting, trying out different things, but nothing works for me pretty fine.


The workaround is working but it still a workaround! 

Workaround for the 2D Mode: http://maps.google.com/?force=canvas


Damm Apple, hurry up with your quality initiative!!!

This is definitely not a problem from Google, this is handmade by Apple!

So why is this tread on solved??? 

Just FYI: Safari 13.0.4 on macOS 10.13.6 

Dec 17, 2019 5:30 AM in response to roberts735

Pardon me, but No! You are giving incorrect information. Where did you get it?


The problem has nothing to do with the operating system because until a few days ago, the latest version of Google Maps worked fine on Safari using older operating systems. So why does it no longer work? Either an update of Safari, macOS, or Google Maps seems to be the culprit.


Strangely enough, until yesterday the latest version of Google Maps worked fine in Google Chrome and in Firefox, but not on Safari. Today, both Firefox and Chrome also only show a 2D version of Google Maps.


It needs to be fixed. Only using 2D is reverting to a state of things that was acceptable six or seven years ago.

Dec 17, 2019 12:56 PM in response to Deep Sky Diver

Thank you.

I was only quoting, saying things because that is what was said to me on this forum, and then someone reached out me for the information.

My issue was that I could not get Google Maps to load.

Turns out that I am using a browser that will not run the latest map. I came here looking for ideas- someone reached back to say there had been an update for gMaps, but that the earlier version would work.

That is what I did. Sorry if any of this is an issue. I have the maps now and that is all I wanted.

Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Google Maps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.