iPad Pro 10.5” Smart Keyboard Not Working/Intermittently Working

I am having the exact same issue with my iPad as well. Same model and it’s very frustrating. I use it for work and now i don’t because the keyboard stopped working. Similar timing too.

Smart Keyboard for my iPad Pro 10.5 not working.

These ridiculously cold and rude replies by Apple are less than helpful. It’s almost like Apple could care less. But that’s been their attitude for years now. They really are full of themselves, but the reality is their uniqueness and popularity is fading. And it’s all due to this pretentious, holier than thou attitude. Apple, please get over yourselves and start correcting some of these problems which are affecting a lot of your customers. Eventually they’re going to explore your competitors.

Ranting here does nothing

No one from Apple is here.

I and others are just product users here, just like you!

No one of any responsibility from Apple participates nor reads anything here in these user to user Apple product technical support communities.

If you truly want Apple to hear your complaints, you are more free to call them per the links I have left multiple times and above your last post or use the iPad feedback link which I will post for the umpteenth time here, again.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the

data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with

any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware/reminded and starts or keeps working on a fix/solution for a future software update.

Good Luck to You!

Since my last post was removed and considered a rant by Apple I’ve had to revise it. I have the same issue. I have an iPad Pro 10.5 smart keyboard and pen. I too was turned away at the Genius Bar when I asked about this issue. They were not aware of it and updating the operating system does not work. Therefore I seem to have a useless keyboard that is an Apple product but yet is it not recognized by the iPad which is also an Apple product. In my previous reply to this post I indicated that I’ve run into a brick wall and didn’t get a helpful response from Apple. This is not a rant, this is a fact. I feel that there’s no solution and they are not working on a solution to address a very common problem with a lot of their customers. If anybody has any suggestions on how to fix this without buying a new keyboard I would greatly appreciate it.

I get what you mean Calum276. I will say, the new iPad pros with the smart folio keyboard have a different design. The connector points in the back are bigger and because of the inherent design of them – that you don’t take off the back of the case and move it back-and-forth all the time because it is a stationary part of the case as with the ones we are talking about here – I think they last longer. A pretty prominent pattern I see in Apple stuff is that they improve designs where issues are obvious (I bet someone could disagree with me and keep in mind this is a bit subjective) - and also that doesn’t mean that they’ve gone back to change the design of these iPads and the Smart Keyboard which is a bummer for sure -(though they did make a new design that is available today), but in general that’s a pattern I see (e.g. newer Apple Watch, newest Beats Solo Pro headphones etc). Add onto that, no one I know with a smart folio keyboard has who’s had an issue with the smart FOLIO keyboard. Yet....