Mark appeared on bottom left of iPhone XR screen

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Level 1

12 points

Mark appeared on bottom left of iPhone XR screen

Hi have recently noticed this mark on my iPhone XR 64GB Product Red. It’s very faint and hard to pick up in pictures but I have managed to! It appears to be a hardware issue in the screen. I haven’t ever dropped the iPhone at all, or let it get wet at all. I have had it a year as preordered it and got it on launch day. In certain light u can see it travels up the complete side of the screen a few mil away from the side on the left!

iPhone XR, iOS 13

Posted on Dec 24, 2019 1:04 PM

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Answer 1

Kappy

Level 10

361,849 points

Dec 24, 2019 1:13 PM in response to Petreeteus

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Answer 2

deggie

Level 10

167,321 points

Dec 24, 2019 1:12 PM in response to Petreeteus

Click on the Contact Support link at the top right of this page.

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Mark appeared on bottom left of iPhone XR screen

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