Logitech 4K Pro Magnetic Webcam for Pro Display XDR not working in Catalina

Send feedback to Apple, as there are only your fellow users participating here.

Have you disconnected all peripherals save for the 4K Logitech camera and performed a cold reboot to determine if something else was interfering with the camera?

Don't forget to use the specialty cleaning cloth that came with the display, and nothing else, not even moisture.

Just a note from the Logitech page…

"Technical Specifications

Resolution

Supports up to 4K (Ultra HD). Video quality is dependent upon video application capabilities and Wi-Fi stability."

Of course the page also states the camera won't be available until Jan 2020.

"Shipping in Jan 2020".

And surprisingly, with the future arrival of macOS 10.15.3, this camera may just start working. That is a dice roll.

If Logitech is marketing this 4K camera for use with the Pro Display XDR, then the responsibility is on them to determine if it actually does work with a new Mac Pro running Catalina 10.15.2 and this display, or does not. If not, then they need to revise the camera, and/or inform Apple. To point a finger at Apple is a phone support shortcut to end the call, not solve a problem. Apple has no control over Logitech engineering.

Camera does not work with new Mac Pro. The documentation that came with camera site to go Logitech.com/camerasettings & download app. You are directed to a general site with no webcam downloads available. Contact support only connects you to other users who never respond to question... no company phone number to call or tech support to email. Will be returning camera to Apple as currently it is useless.

On my side, with Catalina 10.15.2 and old Mac Pro 2013, the Brio does not work properly with Facetime: When launching Facetime, the Brio is showing video but its quality is degraded. When trying to use other apps like Quicktime or Photobooth, it works perfectly! It looks like Facetime fails to initialise properly the Brio. Does anyone face the same issue?

Also, something interesting: when having this degraded video quality on Facetime, if I start Quicktime to record a video from Brio, then, correct initialisation is done by Quicktime and video becomes crystal clear on Facetime.

Macbook Pro (15") 2018 connecting the 4k pro magnetic webcam direct (not through Apple XDR display).. I think I narrowed down the problem. It appears to be a chrome issue for me. Safari and Firefox work for Google video collaboration tools (Hangouts, Meet).. When I try on chrome I get a black screen but the light is on and says "Camera is starting".. Facetime works great... Just can't get it to work with Chrome.

I am running 10.15.3

Google Chrome is up to date

Version 80.0.3987.87 (Official Build) (64-bit)

Hi tctrues,

The Brio works for me with any software except for FaceTime where it works in degraded mode. So the Brio is recognized, but working in a degraded video mode. Do you have a sharp crystal clear image when using it on Facetime?

Now that I go back and truly evaluate the video quality.. I tend to agree with you. It is not as sharp and noticeable. I imagine this is the software so Facetime can work with older phones/ipads that do not support high res.

And if you try, while you see video in Facetime, to launch a video recording with Quicktime, you will see that the picture in FAcetime will becore crytal clear. So this means Facetime is not able to initialize properly the Brio by itself (whereas Quicktime can).

Also tested firefox with Google Hangouts / Meet.. Works awesome and the video is amazing. Are we sure this is a Logitech / Apple issue? Again, I am using the 4k Pro Magnetic with Apple XDR display. I have to tend to believe this is a Google Chrome problem. I am in the process of removing my extensions and keep trying. Skype worked without any problems as well.

Spoke to Apple Support... they started & confirmed a case on this issue & will get back to me in 2 to 3 days.

can not believe how poor Logitech support is.