The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The AppleCare Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I bought my mac air from my friend, but the App Store keeps asking for the previous owner's apple id and password so I am not able to update my macbook. How can I fix this?
MacBook Air
Your friend needs to follow all of the steps below.
What to do before you sell, give away, or trade in your Mac - Apple Support
Apple Id
