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User profile for user: Mr-Aey
Mr-Aey Author
User level: Level 1
4 points

Please help me about Apple online store order cancellation and refund credit

Hello, I’m Aey from Thailand


On 2/3/2020 I ordered an iphone in apple online store and purchased with VISA debit card.

After 10 minutes I canceled my order because the delivery date quite take a long time for me.


l’d like to know that

1.Will apple refund my money back to my VISA debit card?

2.Does it take a long time for refunding progress?


I cannot contact to costumer services by a phone now.

Thank you for your all aswers.

iPhone 11 Pro Max

Posted on Jan 3, 2020 1:58 AM

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User profile for user: ChitlinsCC
ChitlinsCC
User level: Level 7
20,960 points

Posted on Jan 3, 2020 7:15 AM

Confirm that you bought the item online at > https://www.apple.com/th/


Apple (and almost all vendors everywhere) only charges the payment method when the item SHIPS.

If a charge shows up on on your bankcard statement, it is likely an "authorization" charge - proving that there is money/credit in the account to cover the cost of the item. This line item may disappear after some days OR, possibly, be applied to the purchase when the item ships.


If in Thailand, why can't you call Apple Online Store at 001-800-65-6957 ?


I am unsure that Vancouver22's suggestion regarding Contact Support will help - that is for technical issues regarding devices & software

I have seen positive reports of using https://twitter.com/AppleSupport for people who cannot connect with Apple Support via telephone, but it too is staffed by technical support specialists


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Question marked as Top-ranking reply
User profile for user: ChitlinsCC
ChitlinsCC
User level: Level 7
20,960 points

Jan 3, 2020 7:15 AM in response to Mr-Aey

Confirm that you bought the item online at > https://www.apple.com/th/


Apple (and almost all vendors everywhere) only charges the payment method when the item SHIPS.

If a charge shows up on on your bankcard statement, it is likely an "authorization" charge - proving that there is money/credit in the account to cover the cost of the item. This line item may disappear after some days OR, possibly, be applied to the purchase when the item ships.


If in Thailand, why can't you call Apple Online Store at 001-800-65-6957 ?


I am unsure that Vancouver22's suggestion regarding Contact Support will help - that is for technical issues regarding devices & software

I have seen positive reports of using https://twitter.com/AppleSupport for people who cannot connect with Apple Support via telephone, but it too is staffed by technical support specialists


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Please help me about Apple online store order cancellation and refund credit

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