I have an iMac mid 2011 and I can’t connect to ICloud. It sends my phone a verification code and asks me to enter it after my password but this doesn’t seem to do anything

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Level 1

8 points

I have an iMac mid 2011 and I can’t connect to ICloud. It sends my phone a verification code and asks me to enter it after my password but this doesn’t seem to do anything

I have an iMac mid 2011 and I can’t connect to ICloud. I am asked for my password and then I get sent a verification code. However, I can’t see where to type it in. I know I need to upgrade the software from Lion to High Sierra so I am currently backing everything up with Time Machine. I also think I may have to upgrade to El Capitan first. Will this solve my ICloud problems? Many thanks.

iMac Line (2012 and Later)

Posted on Jan 3, 2020 11:39 AM

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Answer 1

Jan 3, 2020 1:51 PM in response to Irene223

I had a similar experience with an TV.

When asked to input the verification code after your password, it literally means put the verification code in the password box right after your password, as this: PasswordVerificationcode (without punctuation or spaces ).

Also good t know is generally there is a time limit on the use of the verification code, so use it a soon as possible after receiving it, or request that another be sent.

I hope this helps.

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Answer 2

rkaufmann87

Level 10

148,446 points

Jan 3, 2020 11:41 AM in response to Irene223

Please click https://support.apple.com/en-us/HT204915

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Answer 3

rkaufmann87

Level 10

148,446 points

Jan 3, 2020 12:25 PM in response to Irene223

I'd suggest just giving AppleCare a call, they can coach you through the process.

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Answer 4

Irene223 Author

Level 1

8 points

Jan 3, 2020 12:04 PM in response to rkaufmann87

Thank you but I still can’t enter the verification code that I receive on my iPhone. I just get sent back to the original error message. I think I probably need to upgrade the software before I can sort this problem out.

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