iMac superdrive can read bought CDs and DVDs fine, but won't recognise CD ROMs and DVD ROMs.

I've a problem with my iMac's superdrive.


It refuses to recognise any DVD ROMs, marking them as "blank" and "uninitialized."


Finder says, "You inserted a blank DVD. Choose an action from the pop-up menu or click Ignore."

Disk Utility lists them as "Uninitialized" and [Zero KB].


I have the same problem with home-burned CDs: Finder says "You inserted a blank CD..."; and Disk Utility describes it as "Uninitialized," yet it still notes the data used - eg. [846.4 MB] in top right.


But shop-bought DVD movies and published CDs are recognised. They open and play absolutely fine over DVD player and iTunes, and also are listed by Finder as disks with their complete directories.


Those unrecognised optical ROMS register absolutely fine by my ancient 2009 MacBook Pro running "El Capitan" (that's the latest OS it's allowed to run).


Logic tells me this must be a software issue — not a hardware problem. I know that DVDs and CDs require different reading lasers. But surely they do not also use separate reading heads to see DVD-ROMs and CD-ROMs — or do they? That would then mean every superdrive contains contain four different reading heads!


More likely, surely, that High Sierra's system software is now struggling to locate the blocks at the head end of a DVD-ROM or CD-ROM? (I suppose the ROMs might replicate one of Apple's HFS systems, or FAT, or ISO 9660, or whatever; whilst proprietary CDs and DVDs for music and movies might use a more universally agreed file structure readable by all proprietary "players"?)


Could someone with some knowledge of ROM and R/W formats comment. Is there some way to persuade my iMac also to read CD and DVD ROMs (or do I have to reinstall an earlier OS?).


I'm running OS-X High Sierra 10.13 (the latest which this iMac can run).


I gather "High Sierra" was the name given to the agreed file system ISO for early mid-eighties CD-ROMs. Ironic, then, that Apple's High Sierra OS is the one which is nobbling my ability to retrieve data from them!

Posted on Jan 6, 2020 10:20 AM

Reply
23 replies

Jan 6, 2020 1:25 PM in response to Urquhart1244

Urquhart1244 wrote:

• The lens in the drive may get dirty, in the same way that windows may need cleaning, even if untouched. Your room is not a laboratory level clean room, no matter how neat you are.
• Pre-recorded discs are more easily read than recordable discs, because the difference between 0 and 1 has a higher contrast.

Thanks, Urqhart.


That third point about contrast makes sense. I really couldn't think of a logical reason why pre-recorded would somehow magically work but computer burned ROMs fail. You have me convinced.


I have a lens cleaner on order (dismantling iMac and reassembling with glue guns, etc. would certainly be a last-if-ever resort).


I'll post here to say how I got on.

Jan 6, 2020 11:13 AM in response to Eric M Colvin

IMHO, the issue is with the optical drive and/or the optical disk. Not likely anything else on the Mac.

  • Slot loading drives do not have the durability of tray loading drives. Vertical drives are more prone to have alignment issues. Both not good for iMacs with built-in optical drives.
  • The lens in the drive may get dirty, in the same way that windows may need cleaning, even if untouched. Your room is not a laboratory level clean room, no matter how neat you are.
  • Pre-recorded discs are more easily read than recordable discs, because the difference between 0 and 1 has a higher contrast.
  • Cleaned discs may read better, even if smudges are hardly visible to the naked eye.


Not many remember the High Sierra format! 😀 Cool.


Cleaning the slot with a ‘cleaning kit disc’ is easy and relatively cheap, but may not be enough.

Cleaning the lens with a cotton swab and cleaning alcohol is a bit more involved, as that would require dismantling the whole iMac.

You may consider a new external optical drive as a more reliable reader and writer for your discs, if the above doesn’t solve it.

Jan 12, 2020 10:51 AM in response to garyfromrio linda

That I don't know, yet. I should have checked when I had it in pieces; it has been a year or two since I last opened up the ancient MacBook Pro (2009) — but their two drives certainly looked pretty similar.


I see that the MacBook Pro's Superdrive is listed as: HL-DT-ST DVDRW  GS23N

The iMac's is almost (but not exactly) identical: HL-DT-ST DVDRW  GA32N


Any advice as to whether that's close enough?


If they are interchangeable, at least that would allow me to verify for sure that the problem (as people here are helping me to appreciate) is definitely with the drive and not the OS. At the end of the day, the MacBook Pro gets less use, and only being able to play films or listen to music might be good enough.


On the other hand, I see I can pick one up on eBay or Amazon for a mere £26 ($30) — which seems pretty **** reasonable (so long as it definitely works).

Jan 7, 2020 9:53 AM in response to Eric M Colvin

Well, cleaning the lens with a cleaner disk made no difference. Frankly, I don't think I have it in me to take the computer apart. Apple has made this a discouraging prospect, requiring use of razors, glue, and heat guns. Easier, I suspect, to run an earlier OS and see if it then recognises DVD ROMs.


Frankly, I suspect that it may, since this problem seems to be with all ROMs - CDs and DVDs alike without exception - yet abslutely no published films/music CDs.

Jan 7, 2020 3:33 PM in response to garyfromrio linda

Of course, you're right, gary/linda. And I so rarely use the optical drive as storage that it would be no great inconvenience really.


But I must confess that part of what attracted this old Mac veteran (I beta-tested the Lisa) to upgrade and maintain the last superdrived iMac was the idea of a single box into which everything went directly and from which all information and entertainment flowed. 40¢ worth of additional screws would have made this iMac repairable and maintainable for at least another fifteen years.


Perhaps it is only my generation who find it so dispiriting that everything you buy now is designed a) to fail within ten years, and b) to be simpler to replace than repair. From the point of view of extinction rebellion, though, surely it is grotesque that the measure of economic success (GDP) is effectively how many resources you can rip from the ground and return to toxic landfill within any decade.


I do understand conspicuous consumption. If you've got it, why shouldn't you choose to flaunt it — but when a sizeable minority wish to keep their old cars, gramophones and watches ticking over, why would intelligent designers force us not to?


The answer, I suppose, revolves around our interdependence with China, and was coined by Gil Scott-Heron in the early eighties: "What has happened is that in the last twenty years" [now almost fifty], "America has changed from a producer to a consumer. And all consumers know that when the producer names the tune, the consumer has got to dance. "


Farewell Jobs and Wozniak. Ave Trump and Johnson.

Jan 7, 2020 5:02 PM in response to Eric M Colvin

I agree with you that there is a planned obsolescence built in to just about everything we buy, but you have to tighten your belt and accept the inevitable. In a time of plant-based meat and substitutes for practically everything we hold dear we have to accept change.

I have 2 macs that are 8 and 12 years old and with care and upgrades continue to work as they did when new, albeit with SSD hard drives and external optical drives. I’m sure not many Windows machines can say the same.

Jan 8, 2020 12:40 AM in response to garyfromrio linda

Right again.


(Apart from the belt tightening bit: mine is tight; America's should be tighter. Planned obsolescence was never inevitable. The clue is in the word "planned"; that strategy was developed by corporations way back in the fifties, and has been ever more recklessly implemented since then. The inevitable change is in the other direction — and the longer we let businessmen corrupt our government in order to pursue an essentially childish course, the more cataclysmic will be that change. Of course Apple, Microsoft and Dell would respond swiftly to any law which made them responsible for the disposal of waste each time a machine or gadget is repaired or replaced: as I say, a dollar's worth of screws are far cheaper than pitching toxic metals and chemicals into the environment, and our shared municipal services should not be held responsible for the cleanup. The 'free market's sainted Adam Smith warned against corporations' drive to conspire against the general good if people don't hold them to account. Accountants call this particular wheeze "externalisation of costs" and it makes shareholders slightly richer at the far greater expense of everyone else — whether or not they ever chose to be consumers. US citizens need the balls — and the government — to say no.)

Jan 8, 2020 5:54 AM in response to SeaPapp

Wow, really Mike? Music to my ears.


(— or should that be poetry for my eyes?)


YES! Here is a link for just that operation: https://apple.stackexchange.com/questions/154627/upgrade-mid-2011-27-imac-replace-superdrive-with-ssd-and-create-fusion-drive#154810


Thanks so much for the hint. I take back all my bellyaching about bullying designers and built in obsolescence.


I shall investigate immediately and get back with results.


Now, the first thing I need to acquire is some suction cups....

Jan 8, 2020 3:47 PM in response to Eric M Colvin

Are you able to burn a disc?


Log into another user account and see if the problem persists there in Photos. (This tells us if the problem is limited to your user account or is system wide).


Boot into Safe Mode (Use Safe Mode to isoloate issues with your Mac) and test your optical driver from there. Reboot normally and test again.


If you can borrow an optical drive test it to see if it works and if it does then you can lean towards your optical drive being bad.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac superdrive can read bought CDs and DVDs fine, but won't recognise CD ROMs and DVD ROMs.

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