AirPods Pro Rattling Noise

”Off” mode is not possible on the Apple TV currently that I have found. The only options are Transparency and Noise Cancellation when connected to those boxes. I’m on my fourth pair covered under warranty. This most recent one last three days before the right one rumbled and a week before the left one began doing the same. Ear tip fit check always fails once the rumbling begins.

I bought AirPods pro in Jan and now (May) I've had to open a repair case to get the left one replaced due to the rattling.

While in my ear any type of slight vibration makes it rattle. Speaking makes it rattle A LOT. It sounds like something is loose in the AirPod. If I take it off and it is powered down I cannot hear any rattle if it is tapped.

sometimes the simplest of solutions can be the best. So I just replaced the top with a brand new one. Didn’t help, also didn’t think it would.

The rattling noise is activated when you move or if there are vibrations (talking, walking or coughing).

thanks tho

I have been using mine for about half a year, since January, and I started having my AirPod cut out at random points and so I decided to just wait for an update , then that came, the issue was fixed, but no, they just had to stop working again, (this was all in the left one by the way) it would not even play sound. So I contacted apple support, they said they were not going to send me one, even though it was under warranty. So now I am having this rattling noise, and I am just so disappointed at all of the things that have gone wrong with these AirPods. The lack of customer support was a Pauling, and I waited 4 hours on the phone just to get told off about two times. The lack of quality you have put into the product is disgusting and the customer support was terrible. And this is coming from I die heart apple fan boy. If anything else’s happens I will post it here with what I have done to try and fix it and if it worked.

I have the same problem with the left AirPod rattling. The problem is exacerbated by and kind of movement, even just walking.

I called Apple support and they are sending me a replacement in exchange for me sending the faulty AirPod back to them

I’m on my 4th replacement for the same rattling issue. When I called they offered a replacement and I was like I’ve already gotten these replaced 4 times. He said let me escalate this to an engineer... that was a week ago. I’m in constant communication with the CS supervisor.. but it’s taking them a real long time for the engineer to respond.

If your experience is anything like mine they will make you go through a lengthy process to submit an iPhone log. After reviewing the log they will say there is no problem, they will try to blame the user saying it is “perceptual” (aka, it’s in your head or you are crazy), and they will say there isn’t anything else they can do. I would suggest running a ear tip fit check. Mine always fails the check once the ratting starts giving me an objective data point to refute the “perceptual” claim.

If you are lucky they will just offer a refund. They have no motivation to correct this problem and the engineers are clueless as to the source of the problem. This has happened to me so many times I kept a log of every time I used my latest set including what I was doing, what I was listening to, if I heard any anomalies, and whether or not they passed a fit check. When I offered these logs to the tier 2 rep that was coordinating with the engineer they refused to take them. This solidified the idea that they have no intent to fix the cause of this problem. Apple tells us they care about the environment, provide top notch support, and that these are somehow “pro.” Throwing replacement units at this problem over and over again while not trying to fix the underlying issue negates all of these claims.

Mine are working fine now, but I’ve had one Airpod or the other replaced 5 times in total. I’ve now got only 33 days of my warranty remaining and since I live in Singapore, there’s no legal protection for consumers. That means Apple can and will say “hard luck” if either of my pods fail once that warranty ends.

[Edited by Moderator]

I have rattling noise in my right earpod pro. It generally occures during running and in gym(when there is slight movement) and when i switch of noise cancellation the rattling noise not occur. I discussed this problem with apple authorised service center in India and told them to replace my right earpod but they are telling me that they dont felt this issueand gave very illogical explanation about it. Now what should i do i m facing same problem till now? overall my experience with apple earpod pr was veryy verry bad .

Hi Als328, the fact that your rattling noise disappears in off mode is confirmation that you are indeed facing the same issue as everybody else. This has been fully solved by Apple’s product recall so your replacement Airpods will be fine. I would encourage everyone to get their Airpods replaced under the recall campaign whilst they still can; regardless of whether they’re currently suffering the rattling symptoms or not.

If you’re still inside the 1 year warranty, then they’re obliged to, as this is clearly a manufacturing fault.

just got my air pods in the mail and as soon as i put them in the right ear bud rattles what can you do to help?

Try turning the transparency mode off. Mine came back again but went away immediately when I turned it off.

After about a 45 minute chat last night, they are sending me bilateral new ones. I wonder how long it will take this time for one to croak?