Mail on mac stuck 'moving messages'

That does seem to work. Can you please contact apple support and update the original ticket?

Set up the same e-mail account again...

The solution offered by Emanuel back at the bottom of page 4 of this thread worked for me. Getting rid of my machine and putting them on the Exchange account seems to have solved it.

I have the same problem even though I don't have any Exchange account.

I have two gmail accounts and one iCloud account, if the iCloud account is online, then the "Moving Messages" is constant.

But if the gmail account is online and not the iCloud, then it does not appear.

Mail Version 13.0 (3608.60.0.2.5) Catalina Version 10.15.3 (19D76)

What do you think?

Completely agee! Also if you reference the original trouble ticket it will help them connect the dots, that there is a serial issue and this is not just do to user error. There is some kind of design error on the backend that's difficult to diagnose and see but is there.

Stuck moving messages. Only on my desktop machine. But all the time.

macOS 10.15.2

The problem is associated with the Exchange mail account provided by GoDaddy. I'm using Mac Mail client 13.0. I have no idea how to access "trouble tickets."

Also have this problem

But only if i move 50+ emails from one folder(mostly inbox) to another. Sometimes it workes, when i wait 15min+, sometimes it get stuck.

Biggest fear for me is that emails get lost..

Thanks

That sounds very sound and pragmatic. Unfortunately for me, I have had this problem for quite some time. I believe my "look back" period would be difficult to define.

I also notice that my linked devices are not reflecting read/unread or deleted status accurately across an exchange or imap mail account. So I believe the solution is as you describe, I'm not sure how I go about getting to it, though. Perhaps someone else could point to a log or something, figure out what might be the symptom of an offending file?

Thanks for your update, thesefunnycats!

Thank you. This confirms what I have found via painful trial and error. Except the rules part - I have been moving messages off the exchange inbox manually and also via rules. Thank you for that tip.

Am I the only one to find this fiasco an appalling dereliction of duty by Apple? Maybe they should cut back on television programming and put those resources on fixing the products that are the mainstay of their loyal consumer base.

Yes. And I have one Mac that is on High Sierra and there is no problem.

As I've said in other contexts, maybe Apple should reconsider its investment in Hollywood and focus on its core business, which is making machines that among other things facilitate email.

The Apple support people have warned that deleting those Library files could lead to loss of email in Catalina. I'm guessing it will work....but I'm certain the problem will return after awhile, because it's a Mail software failure. I've deleted the offending account entirely. Once I reinstall it, the problem restarts within a few days.

The Apple support warned me of the same risks, however, I have had to delete those files about 2/3 times a week for the past couple of months and can't see any email being lost.

Apple Support recommended me to re-install my computer from scratch, which I did just to see the problem re-occur a month later because I had to recover some mails from my Time machine back-up.

Frankly, it is a problem that Apple could fix if they wanted to but probably want all of us to move to Outlook or Gmail online!

Good luck to everyone!

I have this same issue since the latest Catalina update. I have tried booting up in Safe mode, signing out of the account and in, taking the account offline and going back online, disabling the account. I've seen suggestions for pre-Catalina Mail fixes, but these do not apply and are mostly for IMAP accounts and involve the Send and Trash folders not being assigned.

I did call GoDaddy, which manages the Exchange account, and they report they have heard hundreds of complaints from Apple users and say (not surprisingly) that it is an Apple problem.

So what is the solution?

I have this "moving messages" problem too, even I am not using Exchange account, only Apple and Gmail.

So I followed your advice, holding down shift when starting Mail. It seems to be a long process like you said, this is the progress after 24 hours:

I am not certain but I think Apple covertly fixed the Apple Mail - Microsoft Exchange sync fail in a recent update. I’m no longer experiencing freezes, missing messages etc. would be nice if Apple owned up to this appalling issue.