Mail on mac stuck 'moving messages'

I use Mac Mail for emails, synced with an Exchange account. Ever since the Catalina upgrade, when I move an email from the inbox to other folders, or when I try to delete them, the Mail app gets stuck in 'moving messages' and so I would see the movement or deletion of the message locally, but it will not make the change in the server and the change will not sync to my other devices.


I tried restarting with no success. Also deleting the account from the app and adding it again. This did solve the issue for a day and then the problem returned.


This is a recurring issue. Please help.

Posted on Jan 7, 2020 7:21 AM

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Posted on Jul 14, 2020 8:37 AM

I had this very same problem. I was ultimately successful by deleting the "Envelope index" files described here on Computerworld.


After deleting these files, upon the next time you start Mail, you will see a dialog that says the mailboxes need to be rebuilt. After that finishes, all was back to normal for me. Note that I did lose the "stuck" emails that were being moved at the time. In my case, I was moving emails from a non-iCloud account into an iCloud email folder.


One last thing...the article for that link is from 2014, and specifies version "V2" in the path to get to the Envelope Index. This should be "V7" for the latest version of Mail as I write this. Hope it helps.

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159 replies

Sep 2, 2020 8:48 AM in response to forman

I had the quarantine attribute problem, so tried the


sudo xattr -r -d com.apple.quarantine ~/Library/Mail


command. It churned for a bit and then spit out this:


xattr: [Errno 1] Operation not permitted: '.../Library/Mail/V7/MailData/Signatures/6B97C7DE-A5CB-4A1C-8D2F-5652A554CF29.mailsignature'

xattr: [Errno 1] Operation not permitted: '.../Library/Mail/V7/MailData/Signatures'


Any suggestions?


Thanks!


Sep 17, 2020 5:41 PM in response to DonRSch

Tried your suggestion, unfortunately that didn't work. I have discovered, patience apparently is what works. In the past, I could bundle numerous emails, select all in the Trash and delete, no problems. This issue started in early to mid August. Unless I'm viewing incorrectly, Apple might have made some mods to their Server Exchange, leaving far behind older MacBook Pros, mine is Mid 2009, IOS 10.11.6, and no further enhancements or extremely limited support. I greatly appreciate our support, and I'll slowly take steps to see if what works in the article you sent a link too. Thank you again.

Oct 13, 2020 7:47 AM in response to DanRubCR

I'm on macOS Sierra and I have this exact problem with moving messages getting stuck. And for some reason, it goes back to 1! I've been trying to move the message for over a week now; and even for the few successful ones (i've had over 3000 messages moved at one point) I still don't see them on the cloud. Some say to let it just finish but how can it when it restarts?

Dec 20, 2020 11:40 AM in response to voltoutoftheblue

Hello everyone. I’m wondering if anyone got this issue solved. I could not take it anymore and switch email clients to Spark. I recently opened again Mail client and the problem persisted. Has anyone found a solution to this? How can able go on for such a long time without addressing a core feature like Mac Mail Exchange support? I recently started also having issues with the calendar. When I moved an event, it could change locally but not properly update the server or any invitees. So I ended up also changing calendar clients. Apple managed to loose me in two key pieces of software due to its inability to fix integration bugs with Microsoft. If anyone finds a solution I appreciate an update. Thanks. Martin.

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Mail on mac stuck 'moving messages'

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