Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pro clicking sound.

A few weeks ago the latest firmware update for the AirPods Pro released(2C54). Following this update, my right AirPod developed a clicking sound whenever ANC/Transparency mode was active. Whenever the AirPod is touched slightly by moving my head or touching it, you can hear a clicking/rattling sound. When both modes are off, the sound is not present. This leads me to believe the problem is not a hardware problem as nothing is physically damaged. The mic on the outside of the AirPods has a problem however. Today my left AirPod has also started producing this clicking/rattling sound whenever touched. I just want some answers/help. Thank you.

Posted on Jan 18, 2020 4:04 AM

Reply
Question marked as Best reply

Posted on Mar 22, 2020 5:57 AM

I’ve been having the EXACT same problem for the past few days now. I’ve been using them since release but nothing like this has happened until around now. I’ve also noticed that when I remove the rubber tip, the rattling noise disappears. I’m just wondering what’s causing this and if this is a software or hardware issue since my country’s in lockdown right now due to the virus and I can’t really have it replaced atm :/

Similar questions

140 replies

Mar 8, 2020 5:49 AM in response to Andreas N

Andreas, Did you have to go to an apple store or did you do warranty online? My left pod is cracking when I make slight head movements and only does it on ANC or transparency mode. I've also noticed that when i talk to someone with the AirPods in ANC and transparency, I get a feedback snapping sound. Very unpleasant and have to take the headphones out to talk.


Mar 26, 2020 2:02 PM in response to Ethan_Nuuu

I have been having the same issue as of a few days ago. Right ear clicks any time I move my head or whenever I take a step while walking. Very frustrating. I’m also getting a feedback on the same ear when I am talking on the phone. Everything else is normal. Have tried resetting, repairing, wifi and data, performance is unchanged. Please help!

Mar 27, 2020 12:51 PM in response to Ethan_Nuuu

Same issue is happening for me. When ever I move my head, touch my ear, or touch my right AirPod, a clicking noise begins. It started a few days ago. I’m convinced this is a firmware flaw due to the fact that others are having the same problem around the same time. If anyone else has greater reasoning as to why this is occurring please let me know

Apr 9, 2020 9:46 AM in response to mjacobs06

Hardware issue. You will absolutely require a replacement. 1-800-My-Apple


Took 24 hours to have one shipped to me in the US since stores are closed. You will have to provide a credit card to ensure that you return the defective AirPod. By the way, we need Apple to address this publicly or let us know that the issue was fixed - I'm seeing it so much that I am afraid I will need to pay $100 for the replacement when the warranty expires.

Apr 10, 2020 8:49 AM in response to Ethan_Nuuu

Im having the same exact issue with version 2B588. This just started occurring in the right ear with in the last week (today is April 10th) and it only occurs in transparency or noise cancellation modes. If you turn noise control off you do not hear the clicking. The clicking can be heard when touching the right ear phone about two clicks a second.

Apr 10, 2020 12:02 PM in response to Ethan_Nuuu

i have had the same problem, i only add to this that i have already sent mine in for repair twice already. Once through Apple by mailing them in and a second time through my local 3rd party apple store since i do not live near an official Apple store. both repairs have happened about 3 months apart and mine have started having the same problem for a 3 time and all replacements are still running the same firmware. I am really hoping Apple will soon address this as they are far to expensive to perform this way.

Apr 14, 2020 6:48 PM in response to sjohn69

This is my second update. I received my right replacement from Apple and the day I got my replacement the left one starting making the same noise only while the transparency mode or noise canceling is on. If I turn that off I don’t hear it. I have a feeling this set will fail also, but rest assured every time it happens I will call for a replacement until my warranty expires. If it’s not fixed by then I maybe looking for a different brand. I think that is a fair for Apple to get this fixed.

AirPods Pro clicking sound.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.