AirPods Pro clicking sound.

A few weeks ago the latest firmware update for the AirPods Pro released(2C54). Following this update, my right AirPod developed a clicking sound whenever ANC/Transparency mode was active. Whenever the AirPod is touched slightly by moving my head or touching it, you can hear a clicking/rattling sound. When both modes are off, the sound is not present. This leads me to believe the problem is not a hardware problem as nothing is physically damaged. The mic on the outside of the AirPods has a problem however. Today my left AirPod has also started producing this clicking/rattling sound whenever touched. I just want some answers/help. Thank you.

Posted on Jan 18, 2020 4:04 AM

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Posted on Apr 23, 2021 5:14 PM

Here is the video explaining the factory issue and how someone got replacement airpods pro. I did this and replaced mine free as well.

https://www.youtube.com/watch?v=a7yoxH4HMWY&t=0s


Here is the official apple link with steps to get free replacement

https://support.apple.com/airpods-pro-service-program-sound-issues

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140 replies

May 4, 2020 2:59 PM in response to Amalgam1029

I contacted Apple, after my second AirPod Pro had issues, asking if I may purchase AppleCare since I, essentially, had a new set of AirPods Pro - I was well beyond the 65 day grace period that Apple allows to purchase AppleCare separate from the initial purchase. They understood my concern but would not budge on their policy though I told my technician that I lost faith in the quality of the item. However, the tech was kind enough to reveal that it is a known issue but they have yet to find a solution. So it appears as if they are working on it.

May 5, 2020 10:22 PM in response to Ethan_Nuuu

Just installed AirPods Pro new Firmware 2D15. No change whatsoever!!! So I understand the Apple stores here in Australia will open on Thursday and I think I will be there. I can't see how with all the online discussions and complaints this wasn't corrected with the new Firmware.


I spoke with Apple support the other day and they are going to send me a new set of ear tips. If you remove the ear tip from the Airpods Pro that is making this noise it will stop. How a silicone ear tip can cause this is beyond me. So I have a device that is supposed to provide two different types of noise cancellation but I can't use either of them due to the noise they make.

May 5, 2020 11:16 PM in response to Dachs99

There are three main bugs that have NOT been fixed (two with AirPods Pro that just got updated today with NO fixes):

2D15 has WORSENED this bug for me! Clicking is louder when I am taking a call and speaking and my face/mouth are moving.


1) ANC-issue since 2B588 firmware (released Nov. 2019) that remained in 2C54 and new 2D15 (released 5/5/2020): https://discussions.apple.com/thread/250887615?answerId=252591015022


2) Clicking sound on AirPods Pro that has been around for months also not fixed today with 2D15 (got worse for me).

https://discussions.apple.com/thread/251050158?answerId=252591252022 (our thread)


3) iOS devices running 13.4.1 are having major battery drain issues since updating. There is no known fix as of today. https://discussions.apple.com/thread/251265543?answerId=252584580022

May 8, 2020 10:39 AM in response to paulamorris

The clicking has nothing to do with the tips. That was my first instinct too. The way to disprove that theory instantly is to turn BOTH ANC and Transparency mode OFF and you will notice that the clicking/static sound is gone -- it's an issue with the way the external microphone picks up external noise or something along those lines. But it is firmware related from everything I have gathered. I have multiple ear tips as well. Also, I swapped out 3 times and EVERY time it was ONLY the RIGHT AirPod that ever had that issue.


That also seems to point to it being something silly.


It also didn't do this when it was running 2B584. Honestly, if I could have just kept my AirPods on 2B584, I'd be much, much, happier with them. No infamous ANC issue (https://discussions.apple.com/thread/250887615?answerId=252606723022) and no static clicking issue...

May 31, 2020 4:51 AM in response to Shanesnh

I don't know what to say, I had a completely opposite experience where the replacement solved the issue twice, first with right AirPod and one month later with the left.


I was running 2D15 having a defective left AirPod, asked for a replacement and now both AirPods with the same firmware 2D15 are fine.


How it can be possible if it's a firmware issue that I'm running both AirPods fine with 2D15?


Maybe they didn't provide you brand new AirPods in all your FOUR replacement.

Mar 22, 2020 5:57 AM in response to Ethan_Nuuu

I’ve been having the EXACT same problem for the past few days now. I’ve been using them since release but nothing like this has happened until around now. I’ve also noticed that when I remove the rubber tip, the rattling noise disappears. I’m just wondering what’s causing this and if this is a software or hardware issue since my country’s in lockdown right now due to the virus and I can’t really have it replaced atm :/

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AirPods Pro clicking sound.

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