AirPods Pro clicking sound.

A few weeks ago the latest firmware update for the AirPods Pro released(2C54). Following this update, my right AirPod developed a clicking sound whenever ANC/Transparency mode was active. Whenever the AirPod is touched slightly by moving my head or touching it, you can hear a clicking/rattling sound. When both modes are off, the sound is not present. This leads me to believe the problem is not a hardware problem as nothing is physically damaged. The mic on the outside of the AirPods has a problem however. Today my left AirPod has also started producing this clicking/rattling sound whenever touched. I just want some answers/help. Thank you.

Posted on Jan 18, 2020 4:04 AM

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Posted on Apr 23, 2021 5:14 PM

Here is the video explaining the factory issue and how someone got replacement airpods pro. I did this and replaced mine free as well.

https://www.youtube.com/watch?v=a7yoxH4HMWY&t=0s


Here is the official apple link with steps to get free replacement

https://support.apple.com/airpods-pro-service-program-sound-issues

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140 replies

May 8, 2020 11:48 AM in response to Shanesnh

Yes, I agree. Went away completely when they were in 'Off' mode. So can't be a physical problem. I also noticed a feedback distortion coming from the problematic side when using them for a phone call. So it does certainly sound like a software / external microphone issue or a DSP issue somewhere in between.


But then why would it affect some people but not others. And why not just roll back the ANC algorithm to the original highly praised one. It's a bizarre issue. One article postulated it may be a patent rights issue with the original ANC techniques which they then had to remove.

Apr 10, 2020 12:02 PM in response to Ethan_Nuuu

i have had the same problem, i only add to this that i have already sent mine in for repair twice already. Once through Apple by mailing them in and a second time through my local 3rd party apple store since i do not live near an official Apple store. both repairs have happened about 3 months apart and mine have started having the same problem for a 3 time and all replacements are still running the same firmware. I am really hoping Apple will soon address this as they are far to expensive to perform this way.

Apr 14, 2020 6:48 PM in response to sjohn69

This is my second update. I received my right replacement from Apple and the day I got my replacement the left one starting making the same noise only while the transparency mode or noise canceling is on. If I turn that off I don’t hear it. I have a feeling this set will fail also, but rest assured every time it happens I will call for a replacement until my warranty expires. If it’s not fixed by then I maybe looking for a different brand. I think that is a fair for Apple to get this fixed.

May 31, 2020 6:54 AM in response to SimoneSimome

I took pics of the serial numbers each time just to ensure it was a new one. And they switched every time.


firmware or software issues doesn’t necessarily show up all the time in every device.


my iPhone XS Max has had horrible battery since 13.4.1 (and still in 13.5). That’s another issue that is affecting many people but not every device and some say it got better in 13.5. Not for me. Just like this issue

Jun 14, 2020 10:42 PM in response to jamal244

Yeah unfortunately Apple does not care about it. The Apple authorized service center told me that it is a very common problem and that I would expect to have it even in a new replacement. Which happened four times. But the rude GM of the Apple flag ship store in Seoul scolded me for having swapped out my AirPods so much saying that that is very abnormal and refused to even put the AirPods in his ear to listen for the problem. And then he had the audacity to write that “problem was not reproducible. One time exception” but he refused to put the AirPods in a year… So how can you reproduce an issue if you don’t even try to listen for it?

Jul 16, 2020 11:52 PM in response to Armor10

Software updates didn’t fix anything for me. This has something to do with noise canceling. When you disable both Transparency mode and active noise canceling modes; So you are left with do nothing mode witch in the middle, The problem disappears. I think these headphones or somehow prone to damage this way. I remember once dropping one them gently and the problem start happening.

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AirPods Pro clicking sound.

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