AirPods don’t let me answer calls or FaceTimes

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Level 1

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AirPods don’t let me answer calls or FaceTimes

When I get a call while having my AirPods in, the call connects but neither I or the person on the other end can hear anything. As for FaceTime, the call will start and say it is connecting but then the connection won’t go through. For both calling and FaceTiming, it works if I have my AirPods out and answer/make a call and then put my AirPods in once the call has gone through. Unlike some others who have this problem as well, I don’t have any other devices (Apple Watch, Fitbit, tiles) connected to my phone through blue tooth so I don’t understand why this is happening.

iPhone XS, iOS 13

Posted on Jan 26, 2020 7:47 AM

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Answer 1

Top-ranking reply

Shanesnh

Level 4

1,745 points

Jan 27, 2020 2:56 AM in response to peyton92

Try a full re-pair, reset, and try again.

Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.

Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.

If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version

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AirPods don’t let me answer calls or FaceTimes

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