Mac OS Catalina keeps disconnecting bluetooth devices

Hi, I am using MacBook Pro Late 2016 model and Mac OS Catalin 10.15.2.


After the update to Mac OS Catalina, my bluetooth devices - Bose speakers, headphones, mouse keep disconnecting randomly. Even if they are connected, Mac OS is not able to find their audio output and delivers a very low sound.


As per few articles on the Internet, I have tried deleting the  /Library/Preferences/com.apple.Bluetooth.plist and resetting PRAM but nothing helped. Please provide a reliable and valid solution for this issue.


PS: I have tested my bluetooth devices with other laptops / phone and they work perfectly fine.


Thanks!


MacBook Pro 13", macOS 10.15

Posted on Jan 30, 2020 10:29 PM

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Posted on Nov 4, 2020 8:06 AM

Press shift + Option/Alt at the same time as you click Bluetooth in menu bar.


Click on Debug > Remove all devices.


Open the menu again and click Debug > Reset the Bluetooth module.

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120 replies

May 16, 2020 5:07 PM in response to jayant_varshney

Hi, I am using a 27-inch iMac 2014 i7, and using Catalina I have noticed continuous disconnections of the bluetooth. I also tried to install an external usb-bluetooth module. No way. It disconnects randomly after a few seconds. I think I'll be back I'll take Catalina away. Not only that, I had to give up so many applications that are incompatible. I think I'll take a step back. Catalina is absolutely a disaster for me.

May 24, 2020 8:26 PM in response to jayant_varshney

I have a brand new 2019 Macbook Pro and my Apple magic mouse disconnects and reconnects on and off multiple times per hour, every hour, throughout the day, every day. I have to magic mice and get the same results with both. When I use them on my 2011 macbook air they work like a charm without any issues. I am thinking of buying a new magic mouse 2 in the hopes that the newer tech will give me a stable connection but I have doubts. I am now currently using a Microsoft bluetooth mouse an have not had a single loss of bluetooth connection with that but I miss the touch scroll of the apple mouse. Are you all having the disconnect issue with the MM2 as well or is it only with the orig version of mouse?

May 26, 2020 8:49 AM in response to jayant_varshney

On 10.15.4, Macbook Pro 2017. Same issue with bluetooth sound devices. Tried with Bose wireless, and some speakers. Connected them to an older machine, work fine. Connected to this machine and the sound is unstable. When it does connect, the sound is way louder in the left side of the headphones than the right side. Also, when I use the same Bose and plug in the headphones to the headphone jack (instead of bluetooth), everything works fine and sounds fine. I can also connect those same Bose just fine to my iPhone via bluetooth and sound is perfect. It is maddening.

Jun 1, 2020 10:01 AM in response to jayant_varshney

I am actually having the same issue on two different laptops. My work laptop is running Mojave and, after a restart, my bluetooth devices are all disconnecting about every 10-15 minutes...very challenging when on a Zoom call. I'm guessing some sort of update happened when I did the restart. I'm on Zoom calls all day...switching back to corded headsets is not the best option.

My personal MAC is running Catalina and, also after a restart, is having the same issues.

HELP!!!

Jun 2, 2020 2:54 PM in response to jayant_varshney

Hi, I also have similar problem :(


I am using Macbook Pro 15inch Late 2018, OS: Catalina 15.5.5 (I have the latest updates installed - Latest update date: 02-June-2020)


My bluetooth headphone connects to my PC, but it is not visible in output devices. After I connect my headphones to my PC, when I play any sound or when I open sound preferences to select output device, my headset disconnects automatically.


I tried:

- Removing /Library/Preferences/com.apple.Bluetooth.plist,

- Resetting PRAM,

- Creating a new user on my PC and trying the connection on the new user.

None of them helped.


I can use my headphone with my iphone without any issues. It is obviously an issue with Mac OS Catalina. Please provide a solution for this issue, it is frustrating!!

Jun 12, 2020 3:24 PM in response to jayant_varshney

Mac Mini 2018 10.15.5 A few weeks ago my Logitech M720 mouse started being uncontrollable, I removed it from the bluetooth app in the system preferences when I went to re-pair it would jump between not connected and connected finally it would stop at not connected. Tried to pair my iPhone to the Mac mini with the same results. I hope Apple is working on a solution I had to plug in all my wired peripherals.

Jul 6, 2020 11:04 AM in response to jayant_varshney

@apple are you listening?


Hi Apple, why are you so quiet on people's request? You seem to ignore people's comments. I think I only saw one reply from you. @apple you should be more responsive to your bug reports and start by responding to the main issue and post a solution that does not include reinstalling the OS. If the only answer you have is to reinstall then you are not listening to your users. Listen to us, since we pay you!


@apple listen to your paying customers!


@apple your magic mouse 2 and airpods pro are not "cheap", but your customer service is!

Jul 8, 2020 7:21 AM in response to jayant_varshney

+1


Since the upgrade to Catalina I couldn't get any stability on either the BT mouse or keyboard. Both keep droping connection.

Since I have an external screen and the laptop is on the side I have to work twisted on my desk every time BT kbd or mouse drops.

This is annoying, uncomfortable and unacceptable in any situation, with any vendor. But a complete shame for a vendor like Apple that sells the image of being easy and perfect.

But the major outrage is not seeing Apple acknowledging the problem and providing an answer to their customers.

Probably time to start moving away from Apple products. As it is not just MacOS, quality in general has been declining over the last few years. (iPhones, etc)


Fingers crossed that we (the paying customers) still get an answer and solution from Apple!


Sérgio

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Mac OS Catalina keeps disconnecting bluetooth devices

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