Mac OS Catalina keeps disconnecting bluetooth devices

Hi, I am using MacBook Pro Late 2016 model and Mac OS Catalin 10.15.2.


After the update to Mac OS Catalina, my bluetooth devices - Bose speakers, headphones, mouse keep disconnecting randomly. Even if they are connected, Mac OS is not able to find their audio output and delivers a very low sound.


As per few articles on the Internet, I have tried deleting the  /Library/Preferences/com.apple.Bluetooth.plist and resetting PRAM but nothing helped. Please provide a reliable and valid solution for this issue.


PS: I have tested my bluetooth devices with other laptops / phone and they work perfectly fine.


Thanks!


MacBook Pro 13", macOS 10.15

Posted on Jan 30, 2020 10:29 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2020 8:06 AM

Press shift + Option/Alt at the same time as you click Bluetooth in menu bar.


Click on Debug > Remove all devices.


Open the menu again and click Debug > Reset the Bluetooth module.

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120 replies

Jul 8, 2020 8:44 AM in response to amarime

Well that's a solution, but Apple should just fix this problem! This add-on device means that you have to tie up a USB port, which Apple has eliminated from the MacBook Air, and I suspect other newer laptops as well. Yes, you can use the USB port on the multi-adapter that lets you connect to an external display, but why, why, why can't Apple just fix this stupid problem.

Jul 21, 2020 4:02 PM in response to krzysztof135

I installed the update and the issue has actually gotten worse than before on my MacBook Air. My BT Mouse and Speakers disconnect constantly and even refuse to connect when I select them. I've actually had to remove the device and re-pair them, just to get them to work for a few minutes and then have them disconnect a minute or two later. I guess we all have to wait until Big Sur comes out in the Fall to get a solution to this madness.

Jul 24, 2020 10:46 PM in response to jayant_varshney

I'm a brand new MacBook Pro user and am disappointed to find each time the computer goes idle I have to reconnect my bluetooth to my speakers, mixer etc. Reading through the comments and not seeing Apple respond to customers frustrations is not what I wanted to find after purchasing a product for almost $3k. Thumbs Down!! Come on, this is cutting into my productivity to reconnect what is actually showing connected every time.

Aug 30, 2020 7:24 AM in response to jayant_varshney

Same problem here on My Mac Air 2017. My JBL Headphones disconnects between 15 mins but the Headphone works perfectly in my other devices like my Xiaomi Phone, the Bluetooth crash Youtube Videos and any Audio during this disconnection, so I have to reload every time. Apple is becoming worse than Windows. I got free from Apple Iphone 3 years ago and was one of the best decisions that I made. I hope that Xiaomi soon start to move their laptops to the Unix Based Systems than I can finally move away from this rubbish called Apple, the only thing that holds me here, is because I'm a developer and while Iphones are still relevant I have to develop to.

If you're not an IOS developer go straight forward to the Debian.

I bet that the Apple's response will be "Reinstall your OS" or "Buy a new Macbook"

Aug 31, 2020 8:21 PM in response to amarime

The issue just happened to me about a week ago. I’m have one **** of a command center lol

3 screens and a wireless Apple trackpad (but not the new one that can plug into a port/ hub). It’s driving me insane. I have to hover my arm around my built-in trackpad for every Zoom call. I have 26+ hours/week of calls where I present/ share screen. It’s exhausting. I worked for Apple for 8 years. It’s not that they don’t care, trust me. There are priorities. I’m 💯 sure that this is on their list but I’m also sure that it’s not happening to everyone. It’s easy to hate on them. Give them a break. I’ve worked in SaaS for many years and development is all about priorities.

that said... JFC let’s fix this thing already. I’m anxiously awaiting a fix.

Just stay positive kids. ❤️🐻

Sep 8, 2020 1:54 PM in response to jayant_varshney

I am also experiencing frequent disconnects with bluetooth headsets on Catalina 10.15.6. But I found it does not happen with the applications that don't using mic. Listening for a long time is OK, but e.g. using Zoom even with muted mic brings disconnects. I did not try with other conferencing applications, but it is hard to assume that it might be a Zoom problem. Any ideas? It is quite critical for my work to have a stable connection over Zoom.

Sep 8, 2020 7:57 PM in response to jayant_varshney

I also have the problem others have listed - I purchased my MacBook Pro at the start of the year - had trouble uploading files as did the Mac shop in town also - had to manually load them all and then have had trouble ever since with my mouse and in particular keyboard disconnecting - it has become worse lately and is a time waster and irritating.


I have been using macOS Catalina 10.15.6 so it shouldn't require an update.

Please let us know how we can definitively resolve this!

Thank you


Sep 24, 2020 9:52 AM in response to jayant_varshney

I have MacBook Pro 13", macOS 10.15.3 and I'm experiencing the same intermittent bluetooth devices connectivity drop out, roughly 2-3 times on a daily basis. All of my bluetooth devices will get disconnected at once and will re-connect after 10-20 seconds. The most annoying part is when I'm using a pair of TWS earbuds that I would need to remove then re-connect it once it got disconnected.


My partner is using MacBook Air 2011, High Sierra also with bluetooth devices connected to it and never had any issues of drop outs. We are both on the same WiFi connection so the interference between bluetooth and wifi can be ruled out in our situation.

Oct 14, 2020 9:35 PM in response to jayant_varshney

I still have this problem in Catalina and still in Catalina 10.15.7 MacBook Pro (15-inch, 2018). I have tried all the advice on deleting preference files and updating to latest versions. Nothing works.


I now have to use trackpad and keyboard constantly on cables. Sony Bluetooth headphones disconnect all the time. They work perfectly in my Surface pro.


This seems to be coupled with WiFi issues as the Mac has difficulty connecting to wireless networks from other rooms but other devices are fine.


Is there a fix for this?

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Mac OS Catalina keeps disconnecting bluetooth devices

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