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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Every time I use the left shift key on my 2017 MacBook Air, the window that I'm on disappears. The letter I want to capitalize does get capitalized but I have to push shift again for the window to appear. The right shift key doesn't do it. I've gone into system preferences and set the keyboard back to default settings and that didn't work. Any suggestions?
Thank you in advance!
MacBook
Hi lexee176,
Thanks for reaching out here in the Apple Support Communities. I understand that the left shift key on your Mac is operating correctly.
I'm glad to help with this.
To determine if this is a hardware issue or is caused by software, I suggest you create a new, administrative user, and see if the issue happens there:
How to test an issue in another user account on your Mac
Take Care.
Hi lexee176,
Thanks for reaching out here in the Apple Support Communities. I understand that the left shift key on your Mac is operating correctly.
I'm glad to help with this.
To determine if this is a hardware issue or is caused by software, I suggest you create a new, administrative user, and see if the issue happens there:
How to test an issue in another user account on your Mac
Take Care.
Thank you! I did that and there isn't a problem anymore!
Window disappears when left shift button is pressed
