IMac beachballing mystery -- see etrecheck report

My client has an iMac with pretty awful beach balling. The hard drive — the usual slow 5400 RPM drive – checks out OK. I have done all the usual troubleshooting that usually fixes stuff like this: deleted malware, deleted the Finder plist, put it into safe mode, re-indexed spotlight, created a new user account, etc. etc. – all the usual things that typically clear up (or at least find a cause) of problems like these. 

 

These measures definitely improved performance some, but something is still very

wrong.  Etrecheck reports poor performance but it is not clear to me why,

although I'm sure more talented community members will. ( I do see that it

reports a problem with unspecifiied antivirus software, but the only such

software installed as far as I can see is the free version of Malwarebytes

which typically has not caused me problems in the past.)  

 

Finally, the client reports that these problems have carried over from his previous Mac.

He says he bought the new iMac several years ago to address the issue of

excessive beach balling, and somehow the new computer inherited the problem. I

tend to think that's unlikely, perhaps a coincidence caused by separate issues.

 

Etrecheck

report below.  I'm grateful in advance for any feedback.


iMac Line (2012 and Later)

Posted on Feb 11, 2020 10:22 PM

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Posted on Feb 12, 2020 9:48 AM

I see Adobe Creative Cloud references on many, many EtreCheck reports from Mac users who complain of poor performance, this report included. As I understand it, migrating CC from one computer to another is problematic and not recommended per Adobe support forums. As you say your client reports that these problems have carried over from his previous Mac it may be part of the issue.


It probably isn't convenient to do by any means, but I suggest you might want to uninstall ALL of the Adobe CC components on this machine then re-evaluate the performance.


Finally, do a spankin' fresh clean install of Creative Cloud using the most current and up to date installers from Adobe.





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Feb 12, 2020 9:48 AM in response to edbern2

I see Adobe Creative Cloud references on many, many EtreCheck reports from Mac users who complain of poor performance, this report included. As I understand it, migrating CC from one computer to another is problematic and not recommended per Adobe support forums. As you say your client reports that these problems have carried over from his previous Mac it may be part of the issue.


It probably isn't convenient to do by any means, but I suggest you might want to uninstall ALL of the Adobe CC components on this machine then re-evaluate the performance.


Finally, do a spankin' fresh clean install of Creative Cloud using the most current and up to date installers from Adobe.





Feb 12, 2020 9:48 AM in response to edbern2

Please determine if the same problems occur in "Safe Mode": Use safe mode to isolate issues with your Mac.


Antivirus software problems - Antivirus software is causing performance problems.


Whatever that may be isn't obvious from that report. If you know what it is try uninstalling it.


The hard disk drive may be operating in a state of failure. Create a more recent TM backup. That one is almost four years old.


As you know 32-bit apps are inert on Catalina. As such they cannot affect its performance.

Feb 12, 2020 9:19 AM in response to BORg529

He's upgraded to Catalina already so those 32 bit apps are just clutter. I know they should be removed but I don't think that's related to the problem since they simply don't work. The 5400 RPM drive is certainly a bottleneck, but this computer has problems far beyond that – apps to take 3-5 minutes to launch, for instance.

Feb 13, 2020 6:17 AM in response to edbern2

... just how bad is it to regularly run an iMac from an external SSD?


Not bad at all. It's a fine idea.


Even an external hard disk drive works fine, as long as it's USB-C / Thunderbolt. Even USB3 is ok, but a Thunderbolt-connected external SSD will be indistinguishable from an internal one, and much faster than that Mac's hard disk drive anyway.

Feb 12, 2020 10:27 AM in response to John Galt

I did do safe boot, and the performance was equally poor. I initiated a new back up that should be complete by now because, as you note, client had not done one in years. I also ran Volitans smart utility app and the drive

reported back OK. I believe the antivirus software is Malwarebytes which I installed on yesterday’s visit so the problem predates that. I know you are not a big believer in that type of software, but it did allow me to remove a ton of adware that he had allowed to become installed. I will remove it, but again, since the problem pre-dated that installation , I’m doubtful that’s a major cause.

Feb 12, 2020 12:11 PM in response to John Galt

Thanks, John. I would agree that is consistent with the symptoms. Given the client’s limited budget, I would like to add one more question to the discussion then. I know it’s not best practice, but given the age of the computer and the cost of installing a new internal drive, just how bad is it to regularly run an iMac from an external SSD? For $150 I could easily set him up with an external boot drive that would dramatically improve his performance over this.

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IMac beachballing mystery -- see etrecheck report

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