You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Aplication activity doesn't count calories from Strava

In the past when i finish workout on strava (without wearing apple watch) the data were syncing with rings in activity app. Now when i finish workout on strava only data in "excercise" and "stand" sync, the calories does not. Workout is uploud to the activity app, and when i click workout details i can see calories data. It seems like activity app count in the ring only calories from apple watch, not from other sources.

Apple Watch

Posted on Feb 19, 2020 11:43 AM

Reply
1 reply

Feb 22, 2020 5:33 AM in response to BaltazarGabka

Hey BaltazarGabka,


Thanks for using Apple Support Communities! I understand you're not getting the credit for your workouts done in other apps. I definitely want to make sure you get that credit, and I'm happy to help.


To start, make sure that app is fully updated using the steps here: Update apps or use automatic downloads


If the app is already updated, or this issue persists after updating, I recommend testing if all the activity data logs correctly when wearing the Apple Watch, and using the Activity App. If it does, and this behavior is only happening with this app, reaching out to the app developer would be the next best step. You can see how to do that here: How to contact an app developer


Thanks again, and have a great day!

Aplication activity doesn't count calories from Strava

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.